IT Systems Specialist - Camarillo, CA

Description

• Troubleshoot issues related to CPUs, RAM, motherboards, and storage devices, along with the ability to optimize and upgrade hardware.
• Configure and troubleshoot mobile smartphones running Android and iOS.
• Manage Helpdesk tickets, including collecting relevant information and escalating issues as required.
• Microsoft Exchange, covering Mailboxes, Groups, and Contacts.
• Setup and configure workstations, troubleshoot computer hardware, purchase new workstation equipment, and keep track our inventory of IT assets.
• Assist senior IT Administrators with basic administration tasks such as purchases, updates, backups, troubleshooting and server maintenance.
• Install, troubleshoot, configure, and deploy various networked devices, including printers, VOIP phones, and managed switches.
• Diagnose, troubleshoot, and maintain factory machine computers including legacy systems running Windows 95, 98, NT, and 2000.
• Take an active role in basic cloud administration tasks for our users, including managing Microsoft Entra ID users and groups, Exchange online mailboxes and groups, and Sharepoint site users and groups.
• Work with Human Resources and department managers to assist with the onboarding and offboarding of employees including user administrative tasks, mailbox configuration, and the configuration of various IT services.
• Configuring and deploying Avaya VOIP desk phones.
• Assist remote users with IT issues using software such as Ninja and FixMe.IT.
• Assist senior IT project managers with projects including rolling out new IT services, and decommissioning outdated IT services.
• Cut, crimp, and deploy ethernet cables from patch panels to wall mounts and, ultimately, to networked devices.
• Configure and troubleshoot VPN client software to enable our users to access network resources securely over a VPN.
• Supporting IT equipment in a manufacturing environment.
• Configuring apps and working with advanced settings on smartphone OSes such as iOS and Android.
• Use Hudu, Microsoft 365 office applications, Teams site resources, and other software to contribute to IT documentation, inventories, and IT user training documentation.
• Proactively complete daily, weekly, and monthly job duties such as reviewing the status of server backups, following up with Helpdesk tickets, and reviewing endpoint security alerts.
• Closely follow IT documentation for basic System Administration, Cloud Administration, and Network Administration procedures to ensure that all important tasks are completed in detail.

Requirements

• Strong research skills and the ability to quickly learn and apply new information to resolve issues.
• Ability to effectively work with CoPilot AI to improve productivity, troubleshooting, and testing.
• Very detail oriented.
• At least two (2) years of IT support in an environment that uses Microsoft 365 and includes troubleshooting Outlook, Word, and Excel.
• Self-motivated and ability to stay focused in the middle of distraction.
• At least one (1) year of experience installing, configuring, and troubleshooting Microsoft Windows 10 and 11.
• Knowledge of data backup and recovery procedures, including familiarity with backup software, data restoration, and best practices for backing up different types of data.
• Excellent written and verbal communication skills.
• Clear and professional communication, with the ability to effectively interact with users, supervisors, and managers, both technical and non-technical.
• High School Diploma or GED.
• At least two (2) years of experience troubleshooting, upgrading, and replacing computer hardware components.
• Microsoft Windows 10, 11, and Microsoft 365, including Outlook, Word, Excel, PowerPoint, and Teams
• An Associate's and/or Bachelor's Degree in Information Technology or a related field.
• Possession of relevant IT certifications such as Microsoft Certified Desktop Support Technician (MCDST), Microsoft 365 Fundamentals (Exam MS-900), and Microsoft Certified: Identity and Access Administrator Associate (Exam SC-300).
• Ability to analyze and think quickly to resolve conflict.
• Proficiency in following IT procedures, ensuring the accurate completion of tickets and assignments.
• Microsoft Entra ID, including Users, Groups, Roles, and Devices.
• Knowledge of scripting languages such as PowerShell and Python for automating routine IT tasks.
• Capable of prioritizing and determining what needs to be completed according to department needs and workload.
• Proficiency in documenting support activities, incident reports, and solutions for future reference.
• At least one (1) year of experience configuring networked devices to be used on a TCP/IP network.
• TCP/IP networks and the ability to troubleshoot network issues from the client side.
• Strong ability to work independently and proactively on projects, tickets, and assignments.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance