Senior Associate / Assistant Manager, Airport Operations Services, Customer Experience

Description

• Analyse service gaps and opportunities, develop innovative solutions to enhance the passenger experience, and drive continuous improvement.
• Own and deliver key service performance metrics, ensuring seamless execution and maintaining Changi's reputation for service excellence.
• Lead and collaborate with cross-functional teams to design and implement service enhancements, ensuring alignment with Changi's strategic objectives.
• Foster strong, collaborative relationships with internal and external stakeholders to drive and deliver service excellence.

Requirements

• Proficiency in data visualization & business intelligence tools (e.g. Tableau, PowerBI).
• Good Degree in any discipline.
• Proven leadership track record and possess strong people management skills.
• Ability to multi-task and thrive in a dynamic and fast paced environment.
• At least three (3) years of relevant experience in service design, service planning and/or service development.
• Good written and verbal communication skills, with strong presentation and storytelling skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance