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Customer Relations Specialist
Lucifer Lighting
Provide customer support in processing and problem-solving orders, build relationships with sales representatives and customers, and market products to sales representatives while maintaining up-to-date product knowledge.
20d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
San Antonio, Texas Metropolitan Area
Office Full-Time
Company Size
50 Employees
Service Specialisms
Lighting Design
Architectural Lighting
Sector Specialisms
Residential
Commercial
Role
What you would be doing
problem solving
territory management
product marketing
order management
customer interaction
client delivery
Position Summary: Work directly with customers to process and problem solve orders, always ensuring that it is easier to do business with Lucifer Lighting than any other lighting manufacturer.
- Problem solve at the highest level to ensure that we never say “no” to our customers; always offering them alternate suggestions and recommendations that will meet their needs.
- Successful territory management- Offer best-in-class customer service, building deep relationships with our sales representatives and customers.
- Market products and initiatives to our sales representatives and train them to ensure their understanding of the benefits and features of each.
- Steward all aspects of orders, including expedites, credit holds, returns, freight quotes, and shipment methods.
What you bring
bachelor’s degree
microsoft office
salesforce crm
customer support
communication skills
technical literacy
- Experience in the lighting industry.
- Very strong verbal and written communication skills
- Proficiency with Microsoft Office suite, including Word, Excel, Outlook, and PowerPoint
- Bachelor’s degree in Communications, Business Administration, Business Management, or related discipline.
- Strong organizational skills and highly-developed attention to detail
- At least two years of experience in roles involving customer support.
- Stay up to date with new product launches with the ability to distinguish key features; able to offer up alternative product offerings.
- Ability to comprehend technical details and technical literacy
- Effective listening skills and emotional intelligence, with ability to read between the lines
- Positive personality and enjoys assisting customers by telephone
- Solid computer skills
- Familiarity with Infor Syteline ERP and/ or Salesforce CRM.
- Excel in a fast-paced work environment with a bent towards collaboration
- Smoke free workplace.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and employment background check may be required
Company
Overview
- Founded with a passion for exceptional lighting design and quality manufacturing.
- Specializes in crafting architectural lighting solutions that blend aesthetics and performance.
- Known for unique, customizable products suited for both residential and commercial spaces.
- Offers a wide range of high-end, energy-efficient lighting products that redefine environments.
- Provides solutions for a variety of projects, from upscale residential builds to large-scale commercial developments.
- Excels in delivering lighting that enhances the architectural features and experience of any space.
- Their products are designed with the intent to integrate seamlessly into different environments.
- Pioneering designs have made them a sought-after name in the world of architectural lighting.
- We design with intent
- Multi-generational, family-owned … grew out of a love for art, design, and engineering
- Goal is to increase people’s ability to see, enjoy, appreciate, and experience every nuance of special objects, fine art, haute cuisine, and unique spaces
- Old-world craftspeople, degreed engineers, skilled machine operators … create the world’s best lighting fixtures
- In-house quality control … 100% function testing of all finished goods
- Machined components held to aerospace-grade tolerances
- Key components are made of solid metal, instead of plastic or sheet metal
- Flexible, quick-turn manufacturing … handle custom orders and aggressive timelines
- Investment in advanced CAD software, CNC machinery, robotic assembly, and metal fabrication equipment
- Ownership drives culture including celebrations and acknowledgements, open door policy, listening to ideas and checking in with people
- Fantastic team”; employees describe coworkers as “extremely nice” and “a tight community” on Glassdoor
52% energy efficiency
High-efficiency VRF systems
The company's campus uses high-efficiency VRF systems that account for 52% of its capacity, reducing energy consumption effectively.
98% metals recycled
Recycled materials in products
The company ensures that 98% of metals used in products are recycled or repurposed, minimizing waste and promoting sustainability.
90% paint waste reduction
Efficient paint line operations
Automated paint line processes have reduced paint wastewater by 90% since 2022, significantly lowering environmental impact.
LEED Silver certification
Sustainable headquarters design
The company's headquarters achieves LEED Silver certification through adaptive reuse, energy efficiency, water conservation, and material optimization.
- All products packaged in boxes made from 60–100% post-consumer recycled content.
- Stainless steel 60%, steel 70%, aluminum 80% of incoming raw metals recycled.
- 95%+ capture rate for waste liquids (oils, metal-working fluid, mop water).
- Over 93% of product families compliant with BAA and BABAA federal content standards.
- Luminaires use advanced LEDs reducing wattage, deliver tens of thousands of hours, comply with JA8-2019, most have Declare Label; several are LBC Red List Approved.
3.9/5
Diversity & Inclusion Rating
Glassdoor's assessment of the company's diversity and inclusion efforts.
60%
Employee Satisfaction
Percentage of employees who would recommend the company to a friend.
77%
CEO Approval
Employee approval rating of the CEO.
10
Paid Holidays
Number of company-paid holidays provided annually.
- Employee-reported initiatives include employee of the month, ice cream Fridays, holiday shutdown, free lunches for holidays and goals.
- The company offers a 401(k) retirement savings plan with company matching.
- Glassdoor reviews highlight positive attributes such as 'ownership cares about welfare of employees', 'fantastic team', and 'wonderful place to work'.
- The company does not publicly disclose gender ratios or specific gender-based targets.
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