IT Service Desk Specialist I

Overview

Provides Tier I remote and on-site support for software, hardware, and mobile devices.

Requirements

• microsoft entra
• intune
• bentley
• autodesk
• helpdesk
• 2 years

What You Bring

-A/E/C industry experience not required but highly preferred -Experience with Microsoft Entra & InTune, Bentley, and AutoDesk products highly preferred -The candidate must have the ability to analyze customer needs and resolve a wide range of computer problems. T -Candidate must have at least 2 years of relevant experience -Must have a High School Diploma or equivalent -Must have the ability to successfully perform Helpdesk functions and consistently achieve the target service levels. -They must demonstrate patience when problem-solving complex technical issues utilizing effective communication, over the phone and in person, with diverse customers. -At this time, Dewberry will not sponsor a new applicant for work authorization. -hey are required to have comprehensive knowledge of operating systems, servers, and software applications, as well as hardware, and other peripheral components. -Must have the demonstrated ability to provide Tier I support to end-users for software applications, Windows-based workstations, mobile devices, and printers. -The candidate should expect travel in support of Emergency Management field operations. -Experience supporting Microsoft, iOS and Android operating systems preferred -Must be physically able to lift and carry 50 lbs. -Only recipients of an offer of employment from Dewberry, will be required to submit to a background screening which may include, but is not limited to, employment verification, educational and other credential verification, driving record check, criminal background check, and an investigative consumer report. These screenings will be conducted by Dewberry’s background vendor of choice and will be conducted in compliance with all applicable federal, state, and local law. -The candidate must have the ability to track and trend problems and identify process improvement opportunities.

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About Dewberry

-Began as a family‑owned engineering firm and has grown into a nationwide professional services powerhouse. -Headquartered in Fairfax, VA. -Over six decades, it has woven its identity through iconic projects like the Hampton Roads Bridge‑Tunnel expansion and NOAA coastal mapping contracts. -Combining architecture, engineering, surveying, geospatial and construction management, Dewberry tackles projects across sectors—from transportation corridors to water‑resource systems. -Embraces design‑build delivery, supporting clients in both public and private sectors, including complex federal infrastructure and environmental undertakings. -A standout moment came when Dewberry secured NOAA’s multi‑state coastal geospatial services contract, reinforcing its reputation in geospatial innovation. -Work spans clinics, wastewater plants, transit‑oriented developments, shoreline mapping and more—reflecting a breadth that defines the firm’s narrative. -Firm leadership remains connected to its roots: still family‑led, yet managed with nationwide collaboration and a creative spirit.

Sector Specialisms

Visa Sponsorship

-dewberry will not sponsor work authorization for new applicants.

Security Clearance

-candidates must undergo background screening including employment, education, driving record, criminal check, and investigative consumer report.