Smart Hands Technician II

Description

• Following detailed instructions, safety guidelines, and change control processes.
• Acting as the physical presence (smart hands) for remote engineers, implementing their instructions to complete tasks that require on-site access.
• Perform basic hardware troubleshooting, power cycling devices, and executing routine maintenance tasks on-site.
• Must promote the Company culture and mission to all employees, vendors, clients and business partners.
• Conducting physical inventory, verifying serial numbers, and taking digital photos of equipment for asset tracking purposes.
• Unboxing, racking, stacking, and physically installing servers, switches, and other data center equipment.
• Running, labeling, testing, and managing network and power cables to ensure proper connectivity and organization.
• Installing new hardware, replacing faulty components (like interface cards or disk drives), and assisting with initial device configurations under remote guidance.

Requirements

• Be able to work well with other people
• Proficiency with Microsoft Office (Word, Excel and MS Project).
• Willingness to learn and follow instructions in active (live) data center environments.
• CCNA, CompTIA A+, CompTIA Network+, or other networking certifications preferred
• Must be able to travel within branch territory and/or regional territory as needed.
• Ability to lift and move equipment and work in a physical data center environment.
• Must have at least a High School diploma or GED equivalency
• Basic understanding of fiber types and cable color codes is a plus.
• Must have proven problem-solving skills, critical thinking skills and the ability to effectively read and write.
• Must be self-motivated, positive in approach, and professional
• Must meet Company minimum driving standards.
• Two or more years of experience working in a data center as an operations or smart hands technician.
• Clear and concise communication skills to relay information to remote teams and clients.
• Hands-on experience with IT hardware and the ability to handle equipment carefully and safely.
• Ability to diagnose and resolve technical issues as they arise.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance