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Manage service requests. You’ll use our mobile technology to assign all incoming service requests to your team, taking into account each individual’s skills, workload, and learning opportunities. You’ll also work alongside your team, performing both routine and complex repairs.
Create and manage the vacant make-ready schedule. You will monitor apartment vacancies daily and initiate the turnover process with painting, cleaning, repairs and updates.
Repair and enhance your community. You will be responsible for oversight on repairs and maintenance on all plumbing, electrical, HVAC, appliance, carpentry, and painting needs at the community, providing training to other team members as needed. Provide 24-7 on-call service
Focus on performance metrics ranging from your community’s vacancy rate and operational budgets to apartment turnover efficiency — and everything in between.
Build rapport with residents. You'll make positive connections with residents by offering a smile and a greeting when you see them and chatting as you make repairs in their homes.
Notice the details. Complete daily property walks and regular community inspections to proactively recommend necessary repairs or replacement of any interior or exterior areas on the property.
Lead, train, and motivate a high-performing team. Communicate job expectations, coach service team, and monitor your team’s performance to meet company goals. Provide feedback for improvement and guidance in defining career paths and professional development plans.
What you bring
camt
microsoft office
yardi
google suite
bachelor's
maintenance
Availability to work a flexible schedule, including weekends and rotating on-call responsibility for after-hours emergencies
Trade school and/or military training or industry designation (CAMT or CAMT II)
Proficient in Microsoft Outlook, Word, and Excel.
Reliable and consistent form of daily transportation to and from work, including after hours for emergencies
Excellent Administrative, Organizational and Communication skills
Associate's or Bachelor’s degree
Proficiency with various software, apps, and computer programs such as Yardi (similar Property Management System), CRM, Google Suite, and Microsoft Office.
Computer proficiency and frequent daily use of / proficiency with a Smartphone with updated software
Minimum 2 years of experience in residential real estate.
3+ years of hands-on general maintenance experience
Adaptability, multi-tasking and sound decision-making abilities are required and essential to the success of this role
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