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Customer Relations Agent
Park One Of Florida
Handle guest calls, resolve issues, manage café, support dealership service.
13d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Winter Park, FL
Office Full-Time
Company Size
208 Employees
Service Specialisms
Customized Parking Management
Upgraded Valet Services
Customer Experience Excellence
Shuttle Service
Enforcement Services
Event Management
EV Charging Stations
Multi‑Use Applications
Sector Specialisms
Parking Management
Parking Technology
Valet Parking
Parking Logistics Consulting
Parking Leasing
Special Events Parking
EV Charging Stations
Bike Racks
Role
What you would be doing
issue resolution
record keeping
call routing
café upkeep
guest service
supply replenishment
- Proactively resolve guest concerns and coordinate with upper management as needed
- Maintain accurate records and documentation of guest interactions
- Support internal departments by routing calls and following up on guest issues
- Maintain a clean, welcoming café space; ensure snacks and beverages are stocked and attractively displayed
- Own the guest experience by assisting promptly, professionally, and thoroughly
- Serve as the first point of contact for incoming guest calls and inquiries
- Shop for and replenish café supplies at local retailers
What you bring
automotive
multitasking
2 years
team player
bilingual
communication
- Automotive industry experience preferred
- Strong multitasking, organization, and data entry capabilities
- Minimum 2 years of experience in guest relations, hospitality, or front desk roles
- Must be reliable, punctual, and team-oriented
- Bilingual (English/Spanish) is a plus
- Ability to thrive in a fast-paced, high-touch environment
- Exceptional verbal and written communication skills
- Ongoing training and development opportunities
- Allstate Life & Disability Coverage
- Paid Holidays & Vacation
- Medical, Dental, and Vision Insurance (BCBS Florida)
- Includes: Christmas Day, Thanksgiving Day, Labor Day, Memorial Day, July 4th, New Year's Day
- 401(k) Retirement Plan
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Interview process
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Company
Overview
1999
Years in Operation
Established in Miami in 1999, the company has been evolving its services ever since.
- Evolved from a boutique valet and parking operator into a regional innovator in southern U.S. markets.
- Joined North America’s top parking network while maintaining a focus on luxury properties.
- Projects include stylish hotels, bustling retail centers, healthcare campuses, and office buildings, enhanced by bespoke access technology and valet services.
- Engagements often involve smartphone valet, license plate recognition (LPR) gates, electric vehicle (EV) charging pads, and the transformation of underutilized parking assets into multi-use spaces.
- Drives revenue through contactless mobile payments and shuttle services, blending hospitality expertise with cutting-edge parking technology.
- Transforms bland parking lots into seamless customer experiences at high-end venues.
- Integrity: We are honest, ethical, and responsible in our business practices.
- Customer Focus: We are committed to delivering exceptional customer service and exceeding expectations.
- Innovation: We embrace new technologies, processes, and solutions to stay ahead of the competition.
- Teamwork: We believe in working together to achieve common goals, fostering a collaborative environment.
- Excellence: We continuously strive for excellence in everything we do, setting high standards for ourselves and others.
2040 Net Zero
Carbon Emissions Target
The company aims to reach net zero carbon emissions by the specified year, demonstrating a strong commitment to combating climate change.
- Focuses on energy-efficient solutions and sustainable materials in construction and operations.
- Employs advanced technologies to reduce water usage and minimize waste.
- Prioritizes green building certifications for new projects, such as LEED and Green Globes.
- Has implemented a company-wide waste management program to significantly reduce landfill contributions.
50% Female Leadership Goal
Leadership Representation Target
Aim to achieve gender parity in leadership roles by 2028.
40% Workforce Women
Current Workforce Diversity
Women make up 40% of the total workforce across all roles.
30% Leadership Roles
Female Representation in Leadership
Women currently hold 30% of leadership positions within the organization.
- Actively works towards increasing gender diversity across all levels of the organization.
- Promotes equal opportunities for career advancement regardless of gender or background.
- Continues to invest in training and development programs to ensure an inclusive work environment.
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