Marketing Director

Description

As Marketing Director, your primary objective is to lead the marketing function for Westfield in the market, to develop short-term and long-term marketing plans that drive sales, traffic, and NOI growth. You will oversee the marketing function in terms of local marketing strategy, interpretations and execution of national marketing programs, budget allocation and management, campaign development and measurement, support local PR efforts, drive digital engagement, support retailer/brand relationships, lead the local marketing team, and ensure that talent meets business needs.

• Oversee Westfield’s marketing, promotion, and advertising efforts to drive sales and build brand awareness, and ROI.
• Collaborate with Westfield’s Shopping Center Management, Operating Management, Development, Leasing, Brand Ventures, Events and other property and asset staff, to ensure total asset value creation and ongoing alignment.
• Determine market priorities and assets to allocate marketing resources to the most important key issues.
• Drive generation of superior customer insights and translate into actionable, relevant plans and programs.
• Solicit and encourage retailer participation / support and integration to marketing programs as an effort to promote their business and add value to the overall center marketing plan.
• Build and nurture relationships with internal and external partners, retail, and local community partners.
• Assist in the management of Westfield’s customer service initiatives as well as other customer service satisfaction measurement programs.
• Review marketing strategy ensuring there is alignment between the overall market and individual center approach; identify best practice approaches in market and share results nationally and within center teams.
• Understand the market research needs and lead on-going requirements in consultation with corporate Analysis & Insights team; use research, insights and trends and apply to marketing strategies and communication.
• Responsible for center’s annual marketing budget and development marketing budget including budget tracking and management.
• Support the Shopping Center Management team with operational duties including manager on duty responsibilities.
• Partner with Corporate Brand Marketing & local creative partners to locally implement brand creative and curate locally meaningful campaigns and programs.
• Serve as a spokesperson for the asset, including managing on-site media, and supporting Crisis Management communications and PR activity.
• Collaborate with the National Marketing team on National Marketing, analysis & insights, brand and content, media, PR/communications, events and digital marketing programs and initiatives that support Westfield.
• Develop and manage the center’s marketing budget and meet all budget deadlines.
• Responsible for implementation of the annual CCS to meet marketing goals and KPIs, in collaboration with center’s marketing team member(s), Corporate Marketing, Shopping Center Manager and asset team.
• Develop strong retailer relations by establishing and maintaining a thorough understanding of the retailer business.
• Brings a discerning eye for design to the property to ensure overall center aesthetics and any common area marketing activations are on brand.
• Collaborate with Shopping Center Manager, Operating Manager, Brand Ventures, Events and national marketing team and other asset partners on the development and execution of marketing campaigns that leverage opportunities for additional revenue.
• Review and interpret local, national, and global competitor activities and behavior for trends and potential ideas/application to Westfield and center marketing initiatives.
• Partner with Corporate Marketing to hire, on-board, and manage a social media agency, ensuring content is on-brand and drive channel KPIs.
• Develop and manage local media relations plans in collaboration with national Communications/PR team, inclusive of local public relations support for marketing campaigns, regional programs, new store openings and crisis management.
• Review post analysis and results for all major marketing initiatives ensuring measurability and quality, sharing results with key stakeholders.
• Develop Westfield’s annual Customer Content Strategy (CCS).
• Create and implement the development of marketing plans inclusive of all phases of center development, in collaboration with corporate marketing team, development and the asset team.
• Work with the corporate marketing & Public Relations team to lead annual strategy to include, but not be limited to, creative development, media planning, community engagement, public relations, leasing launches and center opening.
• Develop and manage community relations, outreach, partnerships, and sponsorships for the center.
• Assist in the development and review of the center’s business plans and budgets to ensure all key items are represented in line with the center strategies.

Requirements

• Must be flexible and able to work event shifts which may include nights, weekends, and holidays.
• Experience in executing tactical large- and small-scale marketing activities.
• Customer and KPI driven and focused, ability to synthesize consumer data and metrics into tactical marketing plans.
• Retail or Shopping Center industry knowledge, experience or expertise preferred.
• 7+ years of Marketing and/or related experience.
• Experience in public relations, media relations and crisis management preferred.
• Excellent interpersonal and communication skills at all levels, skilled at giving presentations and participating in large meetings with various stakeholders.
• Strong analytical capability, especially in understanding and applying marketing/retail trends and marketing communication principles.
• Bachelor’s degree or equivalent work experience.
• Familiar with digital and social media platforms and curating content.
• Exceptional communication skills, clear, concise, and professional representation is expected.
• Commercially aware and up to date with retail / industry news, trends and best practices, Luxury market trends and brand awareness
• Ability to understand and communicate the center’s sales performance, traffic results, retailer revenue, kick-outs, and percentage rent, and in comparison, to key benchmarks in the business / industry.
• Outstanding planning and project management abilities. Strong leadership and communication skills. Creative eye for design, copy, and fashion. Solid understanding of the latest fashion trends.
• Ability to use initiative and skills to meet Company objectives.
• Ability to travel, as needed.
• Strong business acumen, strategic orientation, and general operations experience.
• Strength in leadership, strategy, marketing, and financial management.
• Understands the RFP process from start to finish, able to create, execute and manage contracts specific to marketing.

Benefits

Do you want to help revolutionize a major industry? At Unibail-Rodamco-Westfield (URW), you’ll have the opportunity to impact the future of real estate by developing innovative and engaging places that reinvent being together. Come join a team that builds excitement about working at URW. You’ll get to work with leaders who are passionate about tackling changing consumer behavior with innovative experiences. All this bold vision means the company culture embraces evolution and change. We believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren’t met. If you're passionate about URW and looking to learn and grow, then we look forward to reviewing your application!

Unibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working together to seize opportunity and solve challenges. Employees receive mentorship and guidance while being empowered to drive their initiatives, embracing their individuality and unique backgrounds. URW‘s flagship destinations are interwoven into the community fabric, and we give employees the power to be impactful in their work and lead meaningful change in our communities through volunteering, DE&I programming and leading ESG efforts. URW is an innovator and trend setter in experiential entertainment and is making bold moves to be a brand that creates inspiring consumer experiences in-person and digitally. Breaking beyond conventional beliefs, URW is surprising and delighting customers by reinventing being together and creating memorable moments.

• $110k -140k per year + Annual Discretionary Bonus

Training + Development

Interview process

Visa Sponsorship

Security clearance