Scottish Borders Housing Association
Creating great places to live across the Scottish Borders
3 days ago
$18,460
Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Part Time
Scottish Borders, Scotland, United Kingdom
Hybrid
Company Size
51-200 employees Employees
Service Specialisms
Sector Specialisms
Description
neighborhood lead
housing advice
estate management
rent collection
tenancy sustainment
homelessness prevention
The officer will act as the lead for designated neighbourhoods, championing service improvements and delivering professional housing advice. Responsibilities include front‑line housing and estate management, rent collection, swift response to anti‑social behaviour, tenancy sustainment, and assessing housing need to prevent homelessness.
- Lead officer for designated neighbourhoods, driving service improvements.
- Provide professional housing advice and support to tenants and customers.
- Deliver front‑line housing and estate management in line with legislation and policies.
- Maximise rent collection and manage arrears, ensuring empty homes are let promptly.
- Promote tenancy sustainment, assess potential tenants, and support vulnerable tenants with benefits and referrals.
- Assess housing need, advise on options, and help prevent homelessness.
Requirements
hnd/c
3+ years
housing legislation
ms office
driving licence
customer service
SBHA is looking for a proactive, customer‑focused Neighbourhood Housing Officer to join its team in the Scottish Borders. The role offers an excellent opportunity to develop a career in social housing while helping tenants and communities thrive. It is a part‑time role, requiring availability on Wednesdays (7.25 h), Thursdays (7.25 h) and Fridays (3.5 h).
Applicants should hold an HND/C level qualification or equivalent experience, and have at least three years of front‑line tenant‑service experience in the housing sector. A solid understanding of housing and benefits legislation, strong customer‑service, conflict‑resolution and communication skills, and proficiency with the MS Office suite are required. A current UK driving licence and own transport are also essential.
- Respond swiftly to anti‑social behaviour and tenancy breaches.
- Hold HND/C level qualification or equivalent experience.
- Minimum three years front‑line tenant services experience in the housing sector.
- Strong knowledge of housing and benefits legislation and community engagement.
- Excellent customer service, conflict‑resolution, numeracy and communication skills.
- Proficient with MS Office and committed to using technology.
- Possess a current UK driving licence and access to own transport.
Benefits
The role offers flexible working, a competitive salary, generous annual leave, sick pay entitlement, life assurance and a good pension scheme, plus a supportive environment focused on wellbeing and development. SBHA does not sponsor overseas applicants without the right to live and work in the UK.
- Flexible working, competitive salary, generous annual leave and sick pay.
- Life assurance and pension scheme with wellbeing‑focused development support.
Training + Development
Interview process
Visa Sponsorship
- sbha is not a licensed sponsor and will not sponsor overseas applicants without uk work rights.
Security clearance
Overview
Created by Tenants for Tenants, our mission is to deliver the best housing choices, solutions and services. We will maximise our ability to invest in the quality of our homes and communities, partnerships and people.