Field Service Technician

Description

• Provide professional customer service to customers about their equipment problems and or options to fix those problems.
• Work safely at all times. Adhere to all VCES safety guidelines, policies, and practices.
• Must have all tools necessary to perform the required work and must maintain and secure them at all times.
• Enforce and adhere to all company policies, procedures, standards, and values.
• May occasionally work around loud, noisy and dusty equipment and environment.
• Maintain excellent customer and employee relations.
• Responsible for the confirmation of the equipment function after repair.
• Requires occasional lifting, pulling, caring, or pushing objects or materials, over 50lbs; and may frequently lifting, pulling, caring, or pushing objects or materials, up to 30lbs.
• This position will champion a “Safety First”, “Customer Focused” and a “Continuous improvement” culture.

Requirements

• Frequent travel.
• Minimum of 5 years’ experience working on construction related equipment.
• Possesses a valid California Driver’s License and a good driving record.
• Will exhibit appropriate diligence of all required Personal Protective Equipment (PPE).
• Requires prolonged periods of sitting and/or standing and frequent stooping, bending, crouching and overhead reaching; with occasional climbing of stairs and steps or step-ladder.
• Must have flexibility to work overtime and occasionally stay overnight to complete assigned task, as needed.
• Comprehensive understanding and ability to read and interpret blueprints and schematics on Volvo product lines and systems.
• Ability to provide telephone support to the customer in order to perform troubleshooting, as directed.
• Ability to timely complete and submit work orders and warranty claims with detailed description as directed.
• Capable of working independently or in a team, as directed.
• Must be able to safely and properly handle, pneumatic and electric tools.
• Manual dexterity required for operating machinery and computers.
• Knowledge and proficiency in diagnosing, testing and repairing heavy equipment and related machinery.
• Computer proficiency.
• High School diploma or GED.

Benefits

• Focus on professional and personal development through Volvo Group University.
• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Programs that make today’s challenging reality of combining work and personal life easier.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.

Training + Development

Interview process

Visa Sponsorship

Security clearance