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Senior Director, Global Shared Services
Cushman & Wakefield
Leads global finance shared services, overseeing OTC/PTP, compliance, digital transformation.
7d ago
Expert & Leadership (13+ years)
Full Time
St Louis, MO
Hybrid
Company Size
52,000 Employees
Service Specialisms
Advisory & Transaction Services
Capital Markets
Corporate Solutions
Facilities Management
Global Occupier Services
Investment Management
Project & Development Services
Valuation & Advisory
Sector Specialisms
Industrial
Logistics
Public Sector
Rail
Healthcare
Hospitality
Office
Investor
Role
What you would be doing
otc process
servicenow portal
internal controls
cash forecasting
travel expense
process automation
- Serve as Global Process Owner (GPO) for OTC and PTP processes including AR, AP, invoicing, bank reconciliations, and finance master data.
- Lead strategy, adoption, and continuous improvement of the ServiceNow Finance Portal.
- Develop and enforce internal controls, finance policies, and global standards in compliance with GAAP and regulatory requirements.
- Partner with controllership and regional finance teams to enhance global cash flow forecasting.
- Oversee corporate Travel & Expense (T&E) and P-Card program governance to ensure compliance, efficiency, and a strong user experience.
- Oversee internal and external audit activities related to shared services functions.
- Ensure accurate and timely global finance operations, including AR, AP, and month-end close.
- Foster strong partnerships across business units and corporate functions while modeling a culture of accountability and innovation.
- Act as Operational Sponsor and Contract Management Lead for the Finance Service Center (FSC/BPO) partnership with Accenture.
- Champion process re-engineering, automation, and digital transformation to drive efficiency and scalability.
What you bring
leadership
sox
workday
cpa
mba
shared services
- 10+ years of supervisory leadership in multi-function shared services and/or outsourcing across multiple geographies.
- Proven experience with Sarbanes-Oxley 404 compliance.
- International leadership experience, with willingness to occasionally travel (particularly to India).
- 15+ years of experience in shared services processes (billing, AR, AP, vendor management, cash application, invoice resolution, payments).
- Bachelor’s degree in Accounting or Finance.
- Excellent interpersonal skills with ability to influence cross-functional teams.
- Ability to manage dispute resolution and escalations effectively.
- Experience with Workday Finance Module.
- Proficiency in PowerPoint, Word, and Excel.
- MBA or equivalent advanced degree.
- Proficiency in IT and finance systems supporting shared services.
- Comfortable working in high-volume, fast-paced, deadline-driven environments.
- High customer service orientation and negotiation skills.
- Certified Public Accountant (CPA).
- Organized and able to prioritize deliverables effectively.
- Strong background in process improvement and workflow optimization.
- Thorough knowledge of general ledger and accounting systems.
- Knowledge of the real estate industry and documentation.
- Strong leadership, problem-solving, and decision-making skills.
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Interview process
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Company
Overview
Founded in 1917
Year of establishment
The company was established in 1917, marking over a century of operation in the commercial real-estate services sector.
$9.5B in Revenue
Annual revenue generated in 2023
In 2023, the company generated over $9.5 billion in revenue, reflecting its significant presence in the global market.
$191B in Deals
Total transaction volume in 2023
The company facilitated over $191 billion in deals in 2023, showcasing its substantial influence in the real-estate market.
4.3B sq ft Managed
Global commercial space managed
The company manages over 4.3 billion square feet of commercial space worldwide, highlighting its extensive portfolio.
- With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight.
- Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management.
- The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare.
- A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.
- Driven – We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
- Resilient – We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
- Inclusive – We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
- Visionary – We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
- Entrepreneurial – We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.
43% Drop
Emissions Reduction
Achieved a significant reduction in total Scope 1 & 2 emissions since 2019.
68% Reduction
Office Emissions Efficiency
Improved energy efficiency in offices, reducing emissions per thousand sq ft since 2019.
50% Target
GHG Emission Reduction
Committed to reducing absolute Scope 1 and 2 market-based GHG emissions by 2030.
100% Renewable
Corporate Electricity
Aiming to source all electricity for corporate offices from renewable sources by 2030.
- Science-based targets approved by SBTi to reach net zero emissions across the entire value chain by 2050.
- Partnering with clients to set science-based targets by 2025.
- 52% reduction in entire value chain emissions since 2019.
- Electrify vehicle fleet globally by 2035.
- Waste reduction and recycling programs implemented globally by end-2024.
- Single-use plastics eliminated from offices by end-2025.
1,400 Veterans Hired
Military & Veteran Program
The program has successfully integrated over 1,400 veterans into the workforce as part of its commitment to supporting military talent.
1,400+ Veterans
Veteran Employment Initiative
Over 1,400 veterans have been hired through the company's dedicated Military & Veteran Program, reflecting its strong commitment to military talent.
- Nine Employee Resource Groups active (e.g., Women’s Integrated Network, LGBTQ+ Integrated Network, Veterans, Parents & Caregivers Together).
- Employee Resource Groups contribute to measurable inclusion via professional development, community engagement, recruitment and cultural observances.
- Aiming to elevate women's representation—no specific percentage disclosed.
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