Enterprise Account Director at Structure Tone in New York, NY | USD200,000-250,000 | Kablio

Role

Description

client relations

capital planning

contract management

kpi reporting

playbook development

aar reviews

Client & Consultant Relationships: Nurture senior-level relationships across key client stakeholders and external consultants, serving as a trusted advisor. Navigate complex client organizations to uncover influence, align stakeholders, and drive engagement.
Portfolio-Level Capital Planning: Align projects with lease expirations and budget cycles. Support long-range expansion and renovation strategies. Use cost information and preconstruction resources to guide go/no-go decisions before major commitments.
Contract Maintenance: Ensuring master agreements and service models (CM, design-build, IPD, etc.) are current and aligned with specific program/project requirements.
Critical KPI Management: Reporting on schedule and budget adherence across all projects and tracking key metrics as defined in conjunction with our clients including safety, quality, supplier diversity, sustainability, and value engineering initiatives.
Playbook Development: Establishing and updating process standards, onboarding protocols, and best practices to drive consistency across all projects across all STOBG Business Units and Service Partners.
After-Action Reviews (AARs): Conducting milestone and close-out reviews on major projects to capture lessons learned and continuously improve delivery practices.
Business Development: Proactively identify growth opportunities within accounts, develop strategic pursuits, and work with marketing to craft proposals and pitches that reflect client values and objectives.
Escalation Point: Serve as the senior escalation contact for both client leadership and internal teams when critical issues arise. If an issue cannot be resolved at this level, formally escalate it to our senior leadership, providing relevant background, proposed solutions, and required support to ensure swift resolution. Maintain communication with stakeholders throughout the process to update on status and next steps.
Annual Feedback Surveys: Coordinating structured feedback processes to evaluate satisfaction and inform continuous improvement initiatives.
Annual Business Reviews: Leading structured business review meetings and client feedback sessions to evaluate performance, capture insights, and identify areas for improvement.
Cross-Regional Knowledge Sharing: Promoting best practices across geographies, enabling consistent execution regardless of location.
Local Team Support: Providing guidance and tools for on-the-ground project teams to streamline execution and maintain quality standards.

Requirements

construction

client management

leadership

communication

strategic planning

budgeting

Experience delivering construction projects of all sizes. Ideal experience on the client side.
Proven track record of building and managing client relationships particularly with Fortune 500 companies
Strong leadership, communication, and interpersonal skills to develop collaborative relationships across the firm, with clients, and with other key stakeholders.
Strong organizational skills with the ability to manage multiple aspects of client and project coordination.
Excellent verbal and written communication, presentation, and persuasive storytelling skills.
Ability to develop and execute long-term strategies for market positioning and client growth. Understanding of budgeting, profitability, and forecasting.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1971

Year of Establishment

The company was established in New York City, marking its beginning as an interior-construction specialist.

Over $1B in revenue

Annual Revenue

The company generates substantial annual revenue, reflecting its expanded capabilities and financial strength.

Now part of the STO Building Group family, leveraging collective expertise across North America and Europe to deliver large-scale projects.
The firm manages end-to-end construction—from site analysis and design-constructability reviews to new buildings and fit-outs.
Typical projects span commercial offices, hospitals, schools, labs, retail outlets, hotels, data centers, and government facilities.
Its technical depth includes complex mission-critical environments and life-science labs that demand precision and coordination.
With a history of high-profile urban builds, the company is known for seamlessly integrating cutting-edge design and execution.
As a privately held, multi-brand organization, it taps into shared resources and bonding capacity to handle massive, multi-market endeavors.

Culture + Values

Client-first philosophy: no job is too small or too large, and client satisfaction is always the top project goal
Commitment to building lasting relationships across clients, partners, and internal teams
Focus on innovation and continuous improvement, evidenced through initiatives such as the Contractor’s Commitment and mass timber integration
Emphasis on operational excellence, including early collaboration, waste diversion, carbon tracking, and utility use reduction on jobsites

Environment + Sustainability

80%

Carbon Tracking Percentage

Aims to exceed regulatory requirements by tracking carbon on 80% of projects.

30%

Regulatory Requirement

Meets the regulatory requirement of tracking carbon on 30% of projects.

Mass Timber Adoption

Carbon Reduction Strategy

Reduces emissions by storing carbon and using local sourcing practices.

Net-Zero Goals

Energy and Emissions Targets

Committed to achieving net-zero energy and emissions through a phased approach.

Achieved 'Better' tier status through on-site source separation, gypsum recycling, wood and metal separation, and carpet scrap recycling.
Uses WASHBOX to monitor and reuse greywater on-site, reducing water consumption.
Implemented solar panels, high-efficiency water fixtures, rainwater harvesting tanks, and EV charging at St. Cloud O&M Facility.

Inclusion & Diversity

Structure Tone is an equal-opportunity employer, evaluating employees/applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Articles

Building Conversations podcast

Case study: Structure Tone Headquarters, New York, NY

STO Building Group ranks #4 in ENR Top 400 Contractors

Role

Description

client relations

capital planning

contract management

kpi reporting

playbook development

aar reviews

Client & Consultant Relationships: Nurture senior-level relationships across key client stakeholders and external consultants, serving as a trusted advisor. Navigate complex client organizations to uncover influence, align stakeholders, and drive engagement.
Portfolio-Level Capital Planning: Align projects with lease expirations and budget cycles. Support long-range expansion and renovation strategies. Use cost information and preconstruction resources to guide go/no-go decisions before major commitments.
Contract Maintenance: Ensuring master agreements and service models (CM, design-build, IPD, etc.) are current and aligned with specific program/project requirements.
Critical KPI Management: Reporting on schedule and budget adherence across all projects and tracking key metrics as defined in conjunction with our clients including safety, quality, supplier diversity, sustainability, and value engineering initiatives.
Playbook Development: Establishing and updating process standards, onboarding protocols, and best practices to drive consistency across all projects across all STOBG Business Units and Service Partners.
After-Action Reviews (AARs): Conducting milestone and close-out reviews on major projects to capture lessons learned and continuously improve delivery practices.
Business Development: Proactively identify growth opportunities within accounts, develop strategic pursuits, and work with marketing to craft proposals and pitches that reflect client values and objectives.
Escalation Point: Serve as the senior escalation contact for both client leadership and internal teams when critical issues arise. If an issue cannot be resolved at this level, formally escalate it to our senior leadership, providing relevant background, proposed solutions, and required support to ensure swift resolution. Maintain communication with stakeholders throughout the process to update on status and next steps.
Annual Feedback Surveys: Coordinating structured feedback processes to evaluate satisfaction and inform continuous improvement initiatives.
Annual Business Reviews: Leading structured business review meetings and client feedback sessions to evaluate performance, capture insights, and identify areas for improvement.
Cross-Regional Knowledge Sharing: Promoting best practices across geographies, enabling consistent execution regardless of location.
Local Team Support: Providing guidance and tools for on-the-ground project teams to streamline execution and maintain quality standards.

Requirements

construction

client management

leadership

communication

strategic planning

budgeting

Experience delivering construction projects of all sizes. Ideal experience on the client side.
Proven track record of building and managing client relationships particularly with Fortune 500 companies
Strong leadership, communication, and interpersonal skills to develop collaborative relationships across the firm, with clients, and with other key stakeholders.
Strong organizational skills with the ability to manage multiple aspects of client and project coordination.
Excellent verbal and written communication, presentation, and persuasive storytelling skills.
Ability to develop and execute long-term strategies for market positioning and client growth. Understanding of budgeting, profitability, and forecasting.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1971

Year of Establishment

The company was established in New York City, marking its beginning as an interior-construction specialist.

Over $1B in revenue

Annual Revenue

The company generates substantial annual revenue, reflecting its expanded capabilities and financial strength.

Now part of the STO Building Group family, leveraging collective expertise across North America and Europe to deliver large-scale projects.
The firm manages end-to-end construction—from site analysis and design-constructability reviews to new buildings and fit-outs.
Typical projects span commercial offices, hospitals, schools, labs, retail outlets, hotels, data centers, and government facilities.
Its technical depth includes complex mission-critical environments and life-science labs that demand precision and coordination.
With a history of high-profile urban builds, the company is known for seamlessly integrating cutting-edge design and execution.
As a privately held, multi-brand organization, it taps into shared resources and bonding capacity to handle massive, multi-market endeavors.

Culture + Values

Client-first philosophy: no job is too small or too large, and client satisfaction is always the top project goal
Commitment to building lasting relationships across clients, partners, and internal teams
Focus on innovation and continuous improvement, evidenced through initiatives such as the Contractor’s Commitment and mass timber integration
Emphasis on operational excellence, including early collaboration, waste diversion, carbon tracking, and utility use reduction on jobsites

Environment + Sustainability

80%

Carbon Tracking Percentage

Aims to exceed regulatory requirements by tracking carbon on 80% of projects.

30%

Regulatory Requirement

Meets the regulatory requirement of tracking carbon on 30% of projects.

Mass Timber Adoption

Carbon Reduction Strategy

Reduces emissions by storing carbon and using local sourcing practices.

Net-Zero Goals

Energy and Emissions Targets

Committed to achieving net-zero energy and emissions through a phased approach.

Achieved 'Better' tier status through on-site source separation, gypsum recycling, wood and metal separation, and carpet scrap recycling.
Uses WASHBOX to monitor and reuse greywater on-site, reducing water consumption.
Implemented solar panels, high-efficiency water fixtures, rainwater harvesting tanks, and EV charging at St. Cloud O&M Facility.

Inclusion & Diversity

Structure Tone is an equal-opportunity employer, evaluating employees/applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Articles

Building Conversations podcast

Case study: Structure Tone Headquarters, New York, NY

STO Building Group ranks #4 in ENR Top 400 Contractors