Income Management Advisor at Bromford in Warwickshire, England, United Kingdom | Kablio

Role

Description

benefits advice

account management

data analysis

rent recovery

court preparation

stakeholder collaboration

At Bromford, we believe in homes that enable people to thrive. As an income management advisor you’ll be a key part of that mission — supporting customers to manage their rent, maximise their income, and stay securely housed.

Providing tailored advice on benefits, budgeting, and income maximisation
Managing a defined patch of customer accounts, with a focus on early intervention and sustainable outcomes
Using data and insight to inform your approach and continuously improve results
Supporting vulnerable customers with empathy and professionalism, even in challenging situations
Preparing and presenting cases in court, with confidence in legal processes and documentation
Working closely with colleagues across housing, support, and external agencies
Taking proactive steps to recover rent arrears and meet performance targets

Requirements

driving licence

income recovery

dbs check

housing systems

microsoft

communication

Are you an experienced income specialist ready to hit the ground running?

We’re looking for someone who knows the ropes when it comes to income recovery, tenancy sustainment, and supporting customers through complex financial challenges. If you’re confident in your knowledge of housing law, benefits, and court processes — and you’re passionate about making a difference — this could be the role for you.

Other requirements: Full driving licence and access to a vehicle

You'll need the confidence to make sound decisions, manage challenging conversations, and support customers to improve their financial wellbeing.

A full driving licence is essential, as this is a roaming role involving home working, office, and home visits
Proven experience in income recovery or tenancy sustainment within social housing
Able to complete an enhanced DBS check
Knowledge of welfare benefits, housing legislation, and court procedures
A confident communicator who can work autonomously and solve problems effectively, using tenacity, a fair but firm approach, and empathy
Comfortable using housing systems and Microsoft tools, with a strong eye for detail and data accuracy

Benefits

Workstyle: Roaming - a mix of working from home and office

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

enhanced dbs check required

Company

Overview

Founded in 1963

Year Established

The organization traces its roots back to its founding in 1963.

£314m Turnover

Annual Revenue

The organization achieved a turnover of £314 million in 2023–24.

£67m Surplus

Profit Margin

The organization reported a surplus of £67 million after tax deductions in 2023–24.

47,000 Homes Managed

Homes Under Management

The organization currently manages 47,000 residential properties across central England and the South West.

The organization has grown from a small housing society into a major regional housing association.
Headquartered in Tewkesbury, it serves some 110,000 residents.
Each year it builds around 1,000 homes, including social rent, shared ownership, retirement living, and supported housing schemes.
Strong partnerships, such as the 2018 Merlin merger and regional ventures with combined authorities, have strengthened its affordable housing pipeline.
The organization specializes in residential development, neighbourhood coaching, maintenance, and bespoke supported housing schemes such as MyPlace.
Notable projects include modular, extra-care, and specialist disability housing, often described as community lifelines.
The organization has ambitious plans to deliver 2,000 new homes annually over 30 years and 11,000 more by 2030 along the M5 corridor.

Culture + Values

We put customers at the heart of everything we do.
We deliver quality and value.
We are passionate about building strong communities.
We are transparent, open, and honest in everything we do.
We take responsibility and act with integrity.
We work collaboratively to achieve our goals.

Environment + Sustainability

2050 Net Zero

Carbon Emissions Goal

Aiming to achieve net zero carbon emissions by 2050.

16% Reduction

Carbon Emissions

Reduced carbon emissions in 2020.

2,000 Homes

Energy Efficiency

Aiming to retrofit and improve the energy performance of 2,000 homes per year.

Focused on energy efficiency improvements in homes and business operations.
Committed to reducing water usage and waste generation across operations.

Inclusion & Diversity

50%

Gender Representation Target

Aim to achieve gender parity in senior leadership roles by 2025.

45%

Women in Leadership Roles

In 2020, women held 45% of leadership positions within the organization.

39%

Ethnic Minority Representation

39% of the staff base identifies as part of an ethnic minority group.

The company has implemented a Diversity & Inclusion strategy focused on fostering an inclusive culture and promoting diverse recruitment practices.

Articles

Careers at Bromford

Our Services

Bromford News

Role

Description

benefits advice

account management

data analysis

rent recovery

court preparation

stakeholder collaboration

Providing tailored advice on benefits, budgeting, and income maximisation
Managing a defined patch of customer accounts, with a focus on early intervention and sustainable outcomes
Using data and insight to inform your approach and continuously improve results
Supporting vulnerable customers with empathy and professionalism, even in challenging situations
Preparing and presenting cases in court, with confidence in legal processes and documentation
Working closely with colleagues across housing, support, and external agencies
Taking proactive steps to recover rent arrears and meet performance targets

Requirements

driving licence

income recovery

dbs check

housing systems

microsoft

communication

Are you an experienced income specialist ready to hit the ground running?

Other requirements: Full driving licence and access to a vehicle

You'll need the confidence to make sound decisions, manage challenging conversations, and support customers to improve their financial wellbeing.

A full driving licence is essential, as this is a roaming role involving home working, office, and home visits
Proven experience in income recovery or tenancy sustainment within social housing
Able to complete an enhanced DBS check
Knowledge of welfare benefits, housing legislation, and court procedures
A confident communicator who can work autonomously and solve problems effectively, using tenacity, a fair but firm approach, and empathy
Comfortable using housing systems and Microsoft tools, with a strong eye for detail and data accuracy

Benefits

Workstyle: Roaming - a mix of working from home and office

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

enhanced dbs check required

Company

Overview

Founded in 1963

Year Established

The organization traces its roots back to its founding in 1963.

£314m Turnover

Annual Revenue

The organization achieved a turnover of £314 million in 2023–24.

£67m Surplus

Profit Margin

The organization reported a surplus of £67 million after tax deductions in 2023–24.

47,000 Homes Managed

Homes Under Management

The organization currently manages 47,000 residential properties across central England and the South West.

The organization has grown from a small housing society into a major regional housing association.
Headquartered in Tewkesbury, it serves some 110,000 residents.
Each year it builds around 1,000 homes, including social rent, shared ownership, retirement living, and supported housing schemes.
Strong partnerships, such as the 2018 Merlin merger and regional ventures with combined authorities, have strengthened its affordable housing pipeline.
The organization specializes in residential development, neighbourhood coaching, maintenance, and bespoke supported housing schemes such as MyPlace.
Notable projects include modular, extra-care, and specialist disability housing, often described as community lifelines.
The organization has ambitious plans to deliver 2,000 new homes annually over 30 years and 11,000 more by 2030 along the M5 corridor.

Culture + Values

We put customers at the heart of everything we do.
We deliver quality and value.
We are passionate about building strong communities.
We are transparent, open, and honest in everything we do.
We take responsibility and act with integrity.
We work collaboratively to achieve our goals.

Environment + Sustainability

2050 Net Zero

Carbon Emissions Goal

Aiming to achieve net zero carbon emissions by 2050.

16% Reduction

Carbon Emissions

Reduced carbon emissions in 2020.

2,000 Homes

Energy Efficiency

Aiming to retrofit and improve the energy performance of 2,000 homes per year.

Focused on energy efficiency improvements in homes and business operations.
Committed to reducing water usage and waste generation across operations.

Inclusion & Diversity

50%

Gender Representation Target

Aim to achieve gender parity in senior leadership roles by 2025.

45%

Women in Leadership Roles

In 2020, women held 45% of leadership positions within the organization.

39%

Ethnic Minority Representation

39% of the staff base identifies as part of an ethnic minority group.

The company has implemented a Diversity & Inclusion strategy focused on fostering an inclusive culture and promoting diverse recruitment practices.

Articles

Careers at Bromford

Our Services

Bromford News