Operations Manager

Description

The Operations Manager plays a critical leadership role in ensuring the smooth, efficient, and safe operation of our warehouse function at our Toronto branch. Overseeing logistics, fleet management, compliance, and operational planning, this role is central to driving performance through clear metrics, KPIs, and strong leadership of the warehouse team.

• Coach, mentor, and develop supervisory staff to foster strong leadership and team performance.
• Develop, monitor, and analyze KPIs and operational metrics to ensure continuous improvement in efficiency, accuracy, safety, and customer service.
• Lead and oversee the daily operations of warehouse and transportation teams through direct supervision of the Warehouse and Transportation Managers
• Produce regular operational reports and presentations for senior management, highlighting trends, issues, and solutions.
• Lead health and safety initiatives, embedding a culture of safe practices and proactive risk management across operations.
• Implement best practices in logistics, warehouse management, and transportation to optimize processes and reduce costs.
• Oversee fleet management, including vehicle acquisition, maintenance schedules, fuel efficiency, and regulatory compliance.
• Manage annual operational budgets, ensuring cost control and resource optimization across logistics and warehouse functions.
• Partner with senior leadership to design and execute strategic operational plans that align with company growth and service goals.
• Ensure compliance with all federal, provincial, and municipal regulations related to warehousing, transportation, health & safety, and environmental standards.

Requirements

• Proven track record of managing teams, budgets, and operational KPIs.
• Exceptional analytical and problem-solving skills, with a focus on process improvement.
• Strong knowledge of warehouse, transportation, and fleet management practices.
• College or University degree in Business Administration, Supply Chain, Operations Management, or related field.
• Proficiency in MS Office and exposure to ERP/WMS systems an asset.
• Strong leadership, communication, and people management abilities.
• Solid understanding of compliance and occupational health & safety regulations.
• Minimum of 7+ years of progressive operations leadership experience, ideally in distribution, warehousing, or logistics.

Benefits

• Opportunities for growth and skill development in a supportive environment
• Paid vacation and holidays
• Pension match
• Comprehensive benefits (health, dental, vision, and more)

Training + Development

Interview process

Visa Sponsorship

Security clearance