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Desktop Support Lead
Arup
Lead IT support team across Canada, drive service delivery, projects, and ITIL practices.
3d ago
C$105,000 - C$115,000
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Toronto, Ontario, Canada
Office Full-Time
Company Size
17,000 Employees
Service Specialisms
Engineering
Architecture
Design
Consulting
Project Management
Urban Design
Sustainability
Transport
Sector Specialisms
Transport
Energy
Water
Property
Data centres
Cities
Science
Healthcare
Role
What you would be doing
itil practices
tech support
it leadership
project delivery
digital transformation
stakeholder engagement
- Champion operational excellence, ensuring service quality, driving ITIL-compliant practices, supporting hands-on tech needs, and fostering innovation through continuous improvement.
- Inspire and mentor Client Services Analysts, driving a high-performance culture through coaching, performance development, and capability-building initiatives.
- Lead an IT team across the Canadian region, including managed service providers, from a senior position based in Toronto—shaping digital service delivery in a culturally diverse, globally connected environment.
- Own and deliver regional/global IT projects, collaborating with multi-functional teams to align outcomes with strategic digital transformation goals.
- Engage closely with business team members, translating needs into solutions and presenting insights to senior leadership.
What you bring
6+ years
leadership
microsoft
audio visual
itil
servicenow
- 6 or more years of experience leading and developing IT support teams across multiple locations, driving performance, collaboration, and continuous improvement.
- Hands-on experience supporting Microsoft environments, Audio Visual systems, server rooms, and enterprise products and tools, with a deep technical capability.
- Solid understanding of ITIL principles and practical experience using ITSM platforms like ServiceNow to ensure efficient, high-quality support.
- Solid ability to deliver IT projects and maintain high service standards while balancing people, process, and technology.
- Superb communication skills with the ability to build strong relationships and align IT services with business needs.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
Founded in 1946
Year Established
The company was established in 1946 and has since become a leader in sustainable design and innovative engineering.
- Specializing in infrastructure, architecture, engineering, and urban planning.
- Portfolio spans globally recognized projects, from landmark buildings to major transportation systems.
- Engineers, designers, and planners deliver cutting-edge, innovative solutions that anticipate future needs.
- Key projects include the Sydney Opera House, Crossrail in London, and the Eden Project in the UK.
- Collaborative approach integrates diverse disciplines to create solutions that drive progress and innovation.
- A global leader in engineering consultancy with a unique culture prioritizing creativity and client-centered solutions.
- We are committed to shaping a better world through our work.
- We place the needs of our clients and communities at the heart of everything we do.
- We collaborate openly and share ideas to create innovative solutions.
- We value excellence in all aspects of our work and deliver high-quality outcomes.
- We embrace curiosity, creativity, and a sense of adventure in our projects.
- We empower our people to take ownership, show leadership, and thrive in their careers.
2030
Net-Zero Target
Aim to achieve net-zero carbon emissions.
14%
Carbon Footprint Reduction
Reported reduction in operational carbon footprint from 2019 to 2020.
- The organization integrates sustainability into every stage of its projects.
- The organization focuses on reducing carbon emissions and resource consumption across all its operations.
- The organization works with clients to help them achieve their sustainability goals.
30% Leadership
Gender Equality in Leadership
Women hold 30% of global leadership roles within the organization.
2030 Goal
Gender Parity Target
The organization aims to achieve equal representation of women across all levels by 2030.
44% Female Representation
Global Workforce Diversity
In 2021, women accounted for 44% of the global workforce.
- Committed to creating an inclusive and diverse workplace.
- Actively promotes gender equality.
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