Field Service Representative

Description

• Engage with customers to anticipate needs and surface service or modernization opportunities that drive uptime and performance.
• Perform electrical testing/diagnostics and support outage & construction activities in substations.
• Deliver services both on-site and remotely as needed to meet customer SLAs.
• Recommend product/process improvements by feeding structured field insights to engineering and service teams.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Lead field service projects and direct on-site crews; provide technical direction and clear status/reporting.
• Troubleshoot and resolve electrical/mechanical failures; implement corrective and preventive actions to avoid repeat issues.
• Document work thoroughly, including test results, as-found/as-left conditions, and safety checks.
• Execute installation, commissioning, maintenance, and repair activities on high-voltage substation equipment—either Generator Circuit Breaker or Air-Insulated Switchgear (or similar)—in the field and at customer sites.

Requirements

• Demonstrated leadership coordinating/leading field crews and contractors.
• Hands-on experience with substation construction, electrical testing, and high-voltage apparatus (either technology); exposure up to 800 kV is a plus.
• Proficiency with MS Office and test-equipment software; valid U.S. driver’s license; willingness to travel extensively (up to ~80%) across North America (U.S., Canada, Mexico).
• Strong electrical and mechanical aptitude; able to diagnose and resolve issues with minimal assistance.
• Technical diploma/degree in Electrical or Mechanical Engineering (or equivalent) preferred. Trade education and experience in Industrial Mechanic and Electrical fields will be considered.
• 2-5 years of proven experience in technical field service work.
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

Benefits

• Employee Engagement and Development: Employee Resource Groups (depending on location), tuition reimbursement program, on-demand learning platforms.
• Family Care: Life and Family (Legal, pet, auto, home, identity theft, etc.), special needs support, and adoption assistance
• Financial Wellbeing: Employer sponsored pension - 401(k) Program with generous company match and contribution, Life/AD&D Insurance, disability insurance
• Health Care: medical, dental, vision, etc.
• Work-Life: Enhanced leave programs (FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday).

Training + Development

Interview process

Visa Sponsorship

Security clearance