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Concierge

Southern Land Company

Privately held national real estate developer creating master‑planned, multifamily, single‑family and mixed‑use communities

Part-time concierge delivering resident services, assistance, and community support.

6d ago

Entry-level, Junior (1-3 years)

Full Time

Philadelphia, PA

Onsite

Company Size

280 Employees

Service Specialisms

Property Development

Design

Construction Services

Project Management

Architecture

Engineering

Sector Specialisms

Real Estate Development

Single-Family Homes

Multifamily Residences

Mixed-Use Communities

Infrastructure

Design

Construction

Property Management

Role

What you would be doing

database management

mail distribution

reservation scheduling

equipment coordination

leasing support

resident liaison

Maintain resident data base by entering data and generating Resident Directory.
Pick up and deliver items as requested, including mail distribution.
Accept reservations for events, classes, kid’s corner parties, etc.
Coordinate maintenance of office and amenity equipment including copiers, printers, resident business centers, fitness equipment, and resident clubhouse amenities.
Research local area dining, entertainment, shopping options, etc. to answer resident and guest questions about the neighborhood.
Provide leasing support and assistance to the leasing team by making initial contact with future residents, setting appointments, assisting with key pick-ups, and any other tasks related to the move-in and move-out process.
Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other associates, guests, and current residents.
Maintain and uphold a high standard for community curb appeal by conducting routine inspections of all community amenities and common areas and working with the service team or other Associates to ensure that all areas are well-maintained.
Plan fun activities that help build a strong sense of belonging among residents.
Provide directions, recommendations and reservations when requested.
Receive deliveries by accepting and logging packages for residents.
Act as a liaison between residents and service team members regarding both routine and emergency maintenance requests and provide assistance in the follow-up process after work is completed on routine requests. Contact maintenance personnel immediately if an emergency maintenance situation develops.

What you bring

yardi

microsoft office

high school

customer service

front desk

communication

High school diploma or equivalent
Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
Prior experience in front desk support preferred.
YARDI property management software experience
High school diploma or GED required.
Ability to keep sensitive information highly confidential.
2+ years practical experience
Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.
2 years of experience in customer service, sales, and/or hospitality experience that demonstrates sufficient background to resolve resident complaints.
Strong working knowledge of Microsoft Office.
Ability to work independently, prioritize work and ask for further clarification when necessary.
An open mind for new ideas and creative methods
Prior concierge and/or event planning experience preferred.
Strong and pleasant telephone and interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person.
Excellent written and verbal communication skills.
Knowledge of emergency procedures and assist/respond accordingly when necessary.

Benefits

A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more!
Fair Housing training
Fair Housing training (we can provide).

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

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Company

Overview

Founded in 1986

Year Established

The company was established over three decades ago, laying the foundation for its extensive portfolio of cohesive communities.

$4 Billion Pipeline

Project Value

Managing a significant portfolio of projects, showcasing the company's substantial investment and growth potential.

Began crafting cohesive communities rooted in visionary design.
Headquartered in Nashville with regional offices in NYC, Plano, Denver, and Vallejo.
Specialize in land acquisition, entitlement, civil engineering, grading, utilities, roads, sidewalks, landscaping, and site infrastructure.
Portfolio includes master‑planned neighborhoods, single‑family and multifamily housing, mixed‑use, and hospitality developments.
Projects like Westhaven in Tennessee or The Laurel in Philadelphia blend urban design with hotel‑style amenities.
Build fiber‑optic infrastructure underground to maintain aesthetics and deploy curved, tree‑lined roads for visual appeal.
Only builds within its own master‑planned communities, ensuring design coherence across projects.

Culture + Values