Analyst - HR Operations

Description

The role focuses on HR support in Workday, handling Tier 1 queries, maintaining employee‑life‑cycle data, onboarding and exit formalities, self‑service requests, letter creation, and semi‑functional issue management, while continuously improving processes for HR partners and end users.

• Resolve Tier 1 queries and transactions related to core HR processes
• Maintain data in Workday for employee life‑cycle events such as promotion, transfer, contract extension, title change, probation and other job changes
• Manage employee onboarding and exit formalities
• Provide query resolution for employee self‑service and manager self‑service requests
• Create letters for promotions, transfers, terminations and employee type changes
• Manage semi‑functional issues in Workday
• Challenge the status quo and implement process improvements to enhance the end‑user and HR partner experience
• Communicate and distribute processes, policies and relevant documentation to employees

Requirements

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world‑class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades or technology, or you are looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Desired qualifications include a bachelor’s degree in Human Resources or Personnel Management, 1‑2 years of HR or client‑service experience, strong written and verbal communication skills, proficiency with Workday or a similar HR ERP, knowledge of case‑management tools and MS Office. The candidate must be comfortable working global shift timings, be highly organized, detail‑oriented, employee and customer centric, a strong team player, and able to manage competing priorities and multiple stakeholders.

• Demonstrate good proficiency in HR processes and standard operating procedures
• Highly organized and self‑motivated
• Highly employee and customer centric
• Strong team player willing to learn and share experiences
• Attention to detail and ability to meet tight deadlines
• Result‑oriented and proactive in achieving results
• Ability to manage competing priorities and multiple stakeholders
• Highly flexible and adaptable to conditions and business requirements

Benefits

JLL offers an inclusive, entrepreneurial environment with a Total Rewards program, competitive pay and benefits, and opportunities for professional growth. The position is on‑site in Gurugram, HR, with a scheduled 40‑hour work week.

Training + Development

Interview process

Visa Sponsorship

Security clearance