Service Sales Manager

Description

• Grow portfolio unit count and value above market standards, with repairs driving the immediate business.
• Responsible for managing, mentoring and leading a team of Service Sales Representatives by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills, all in an effort to drive the service team to meet required financial targets/metrics and performance KPIs.
• Partner with the General Manager – Service to develop and execute a strategic, sustainable customer excellence plan to deliver high quality service and grow loyalty with customers.
• Reinforce accepted systematic sales management practices with standardized processes and tools applied.
• Manage the cancellation avoidance process on all accounts with a focus on Top 20 and also manage "at risk" program.
• Develop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Responsible for legal interface of procedures like collection efforts and contractual disputes.
• Responsible for investigating and resolving customer issues that require escalation.
• Establish procedures and leadership practices to create a business environment for participative management, in alignment with the General Manger - Service, maintain high morale of subordinates and demonstrate strong support of Schindler’s cultural beliefs and best practices.
• Ensure all required service sales meetings are effective. Lead meetings where appropriate.
• Safety: Uphold the highest safety standards for all.
• Develop and recommend sales budgets in line with regional targets and partner with the General Manager – Service to prepare and implement annual EI Sales Plan in support of regional objectives.
• Support the General Manager – Service in executing a business plan in support of the territory’s financial and non-financial objectives and drive the implementation of territory service sales initiatives.
• Identify all major potential customers, including national accounts to establish, develop and maintain positive relationships with key accounts.
• Integrity and Trust: Foster honest, ethical relationships.

Requirements

• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.
• BA/BS Business / Management / Marketing / Sales
• Business-to-business sales experience.
• Multiple years in various assignments within the Company, in the Elevator industry, or in another service-oriented business.

Benefits

• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• Tuition Reimbursement - Eligible after 6 months of service.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Fully vested 401k match, up to 7% of total eligible compensation.

Training + Development

Interview process

Visa Sponsorship

Security clearance