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Senior Technical Support Officer
Colliers
Provide technical support and excellent customer service to all levels of the Queensland business, responsible for identifying and resolving IT issues and building IT brand via local delivery of customer-facing technology initiatives.
24d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Brisbane, Queensland, Australia
Office Full-Time
Company Size
22,940 Employees
Service Specialisms
Consulting
Corporate Facilities
Investment Services
Landlord Representation
Tenant Representation
Project Management
Urban Planning
Property Management
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
resolving it issues
upgrading systems
branding it
supporting hardware/software
documenting procedures
- Identifying and proactively resolving IT issues, primarily for the Brisbane, Gold Coast and Sunshine Coast offices
- Making recommendations on upgrades and replacements when necessary
- Proactively building the IT brand via local delivery of customer facing technology initiatives
- Providing first and second level hardware and software support
- Adhering to all processes and documenting procedures accordingly
What you bring
azure
networking
windows 11
microsoft
audio/visual
5+ years
- Experience of building business relationships and servicing senior level management
- Ability to confidently deliver any information session or training as required
- Windows 11
- Ability to organize a busy and varied workload
- Strong customer/client focus with excellent communication skills
- Experience in relocating IT equipment associated with future office moves would be an advantage
- Audio and Visual (conferencing)
- A minimum of 5 years experience in similar IT support roles
- Azure Tools
- Experience in working with Microsoft applications and a working knowledge of networks
- Tertiary qualifications with demonstrated working experience in a sole IT customer support role within a corporate office environment
- Career-enhancing opportunities—previous contract holders have progressed into exciting roles that elevated their professional profiles
- Access to exclusive staff discounts and rewards
- Competitive salary and benefits package
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- a background check may be part of the hiring process.
Company
Overview
$5B Revenue
Annual Revenue
Delivers nearly $5 billion in annual revenue across its services.
76 Acquisitions
Growth Through Mergers
Expanded its portfolio through 76 strategic acquisitions over the past decade.
$100B Assets
Real Assets Managed
Manages over $100 billion in real assets through private capital strategies.
20% Returns
Shareholder Growth
Achieved compounded shareholder returns of ~20% annually over 30 years.
- A global leader in real estate and infrastructure, evolving from regional roots.
- Diversifies services across real estate, engineering, and investment management.
- Handles high-value transactions and manages large-scale infrastructure projects.
- Offers comprehensive advisory and consulting services globally.
27.6% reduction
Emissions Reduction
Achieved a 27.6% reduction in Scope 1 & 2 emissions per square foot from 2021 to 2024.
170 vehicles
Electric Vehicle Fleet
Expanded electric vehicle fleet to over 170 vehicles, representing a fivefold increase in two years.
87.4% offices
Health-Safety Ratings
87.4% of Colliers offices ≥ 2,500 sq ft earned WELL Health-Safety ratings in 2024, up from 35% in 2022.
AA rating
ESG Performance
Received MSCI ESG rating of AA as of February 2024.
- Launched Built to Last sustainability strategy with pillars: Environmental sustainability, Workplace experience, Ethical governance & practices.
- Science Based Targets Initiative (SBTi)-approved Scope 1, 2 & 3 emissions reduction targets for 2030, aligned with Paris Agreement 1.5 °C goal.
- Aim to halve global building emissions by 2030 and fully decarbonize all operational buildings by 2050.
33.5% Women
Management Roles Globally
Percentage of women held in management roles as of 2023, showing an increase of 1.8 percentage points since 2021.
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