Residential Fulfilment Officer

ARC (The Australian Reinforcing Company) have an exciting opportunity for a Residential Fulfilment Officer to join our Hemmant branch. You will play a vital role in supporting our Brisbane Residential Sales Team by delivering excellent customer service and ensuring timely and accurate fulfilment of residential orders.

• Building and maintaining strong relationships with customers, account managers, and internal teams
• Managing administrative functions including email and phone correspondence, purchase orders, and despatch reports
• Collaborating across departments to identify process improvements and support business objectives
• Contributing to a positive and safe team environment through communication, coaching, and shared accountability
• Supporting the Residential Sales Manager and Customer Service Lead with order processing, product support, and issue resolution
• Delivering high-quality customer service by providing accurate order entry, technical advice, and timely responses to customer enquiries
• Ensuring compliance with internal processes and auditing requirements (e.g. P7 audits)

To succeed in this role, you’ll bring a proactive approach to customer service, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment. You enjoy solving problems, take pride in accurate work, and value being part of a supportive and purpose-driven team.

• Strong attention to detail and ability to manage competing priorities
• Proven ability to build rapport with internal and external stakeholders
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Knowledge of the reinforcing industry or building materials (preferred, but not essential)
• Excellent verbal and written communication skills, with a clear and professional phone manner
• Previous experience in a customer service or order fulfilment role, ideally in manufacturing, construction, or logistics
• A team player mindset with a willingness to mentor others and share knowledge

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
• Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful.
• Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond.
• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
• Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.
• Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.