Fire Alarm Technician

Description

• Perform routine maintenance and inspections on alarm systems to ensure optimal performance and compliance with safety regulations.
• Maintain accurate records of service activities, including installation details, maintenance performed, and any repairs or parts used.
• Stay updated on industry trends, new technologies, and best practices related to alarm systems.
• Ensure that all installations and repairs comply with relevant codes, standards, and company policies.
• Complete service reports and documentation in a timely manner, providing detailed information for billing and follow-up purposes. Keep detailed logs of client interactions and service history for ongoing client support and reference.
• Provide on-site technical support and troubleshooting for clients experiencing issues with their alarm systems. Offer expert advice and recommendations to clients on system upgrades, maintenance, and best practices for alarm system use.
• Ensure that all work is performed to the highest standards of quality and safety, reflecting positively on Marmic Fire and Safety.
• Respond promptly to service calls and emergencies, ensuring timely and effective resolution of issues.
• Deliver exceptional customer service, building positive relationships with clients and addressing their concerns professionally and courteously.
• Educate clients on the operation and features of their alarm systems, ensuring they understand how to use and maintain their equipment.
• Adhere to all safety protocols and industry regulations while working on alarm systems.
• Diagnose and repair issues with alarm systems, including troubleshooting and resolving technical problems.
• Install, configure, and test alarm systems, including fire alarms, burglar alarms, and related equipment, according to company standards and client specifications.

Requirements

• Outstanding customer service skills, with the ability to communicate clearly and professionally with clients.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• 3+ years of experience as an alarm technician or in a similar technical role, with hands-on experience in installing and servicing alarm systems.
• Basic knowledge and experience with Electrical Systems and Alarms
• Valid driver’s license with a clean driving record.
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
• Basic knowledge of AC/DC circuitry, associated low voltage systems.
• High school diploma or equivalent.
• Strong knowledge of alarm system components, wiring, and troubleshooting techniques.
• Technical certification or training in alarm systems, electronics, or a related field is preferred.
• NICET certification or training in alarm systems, electronics, or a related field is preferred

Benefits

• Company-paid training programs and on-the-job training.
• Tele-health services if healthcare coverage is elected
• 7 Paid Holidays annually
• Pay progression based on performance and NICET certification advancement
• 401K plan with up to a 4% company match
• Accrual of up to 13 days of Paid Time Off (PTO) in your first year
• Potential for sign on of $7500-$10k depending on level of experience **
• Employee Ownership Program
• Potential for a sign-on bonus
• Company vehicle with maintenance care and fuel card, excluding Helper roles
• Company cell phone and IT tools
• Weekly paychecks
• Uniform and boot allowance
• Medical, Dental and Vision Insurance effective the first of the month following your start date

Training + Development

Interview process

Visa Sponsorship

Security clearance