FRONT DESK AGENT

Description

The front desk associate books guest reservations and coordinates with the reservation center, registers guests promptly and courteously, and uses up-selling techniques to maximize room rates while handling group and VIP check-ins and check-outs.

The associate handles confidential guest records with integrity, answers and routes phone calls, takes messages accurately, offers wake-up call services, and records pertinent guest information in the pass-on log.

Maintaining the public areas is a key responsibility; the associate replenishes the continental breakfast, keeps the lobby clean, and performs laundry functions as directed.

Financial duties include checking guests in and out, processing payments per policy, completing daily paperwork, handling departmental accounting, posting charges, preparing deposits, and balancing the cash bag at the beginning and end of each shift.

The role also involves promoting hotel services and local attractions, responding to guest inquiries and transportation needs, resolving minor complaints, following up to ensure satisfaction, transmitting messages via various equipment, presenting a professional image, and adhering to company policies.

• Book and coordinate guest reservations.
• Register guests, assign rooms, and up-sell room rates.
• Answer, route, and document phone calls and messages.
• Provide and manage wake-up call requests.
• Maintain lobby, continental breakfast area, and perform laundry tasks.
• Process guest payments, post charges, and prepare cash deposits.
• Resolve minor guest complaints and follow up for satisfaction.
• Promote hotel amenities, events, and nearby attractions.
• Arrange guest transportation as needed.
• Transmit and receive communications via computer, phone, email, fax, and switchboard.
• Uphold professional appearance and comply with company policies.

Requirements

Benefits

• Balance cash drawer at opening and closing of each shift.

Training + Development

Interview process

Visa Sponsorship

Security clearance