Customer Champion - Billings and Payments at Watercare Services Limited in Auckland, Auckland, New Zealand | Kablio

Role

Description

Requirements

problem solving

multitasking

contact centre

accounts receivable

accounts payable

communication

A logical approach to problem analysis and resolution.
The ability to multi-task and meet customer expectations with speed and accuracy
Proven experience working within a high-volume, multi-channel contact Centre environment
Previous experience in accounts receivable, accounts payable and billing
Strong written and oral communication skills with an excellent telephone manner

Benefits

Training and development opportunities
Generous parental leave
Life and income protection insurance plans
Employee discounts at a range of large retailers

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Millions served

Customers

Watercare ensures a reliable water supply, serving millions of customers in Auckland, New Zealand's largest city.

Modernizing network

Infrastructure Projects

The company invests heavily in modernizing infrastructure to meet growing urban demand with major projects such as water treatment plant upgrades and network expansions.

It manages critical infrastructure, delivering clean drinking water and treating wastewater across the region.
The company operates an extensive network of pipelines, reservoirs, treatment plants, and pumps to maintain supply.
With a focus on innovation, Watercare invests heavily in modernizing infrastructure.
Watercare is known for its commitment to sustainability, balancing growth with resource conservation.
It serves millions of customers in Auckland, the largest city in New Zealand.
The company plays a vital role in protecting the local environment by managing wastewater effectively.
Watercare’s expertise spans water distribution, wastewater management, and infrastructure maintenance.

Culture + Values

Respect
Working together as “One Team”
“Growing Greatness” leadership development program supporting both vertical and lateral career progression

Environment + Sustainability

Net zero by 2050

Ambitious climate target

Achieving net zero emissions by 2050 through comprehensive sustainability initiatives.

50% reduction by 2030

Operational GHG emissions target

Committed to cutting operational greenhouse gas emissions by half by 2030.

40% carbon reduction by 2025

Infrastructure carbon target

Reducing built-carbon in infrastructure construction by 40% by 2025.

1.2 GWh annual solar

Solar energy production

Generating 1.2 GWh annually through six solar arrays, including NZ's first floating array.

Reducing built-carbon in infrastructure by 40% by 2025
Two major wastewater treatment plants (Mangere & Rosedale) to be energy-neutral by 2025/2030
Installed six solar arrays (total 1.66 MW), including NZ’s first floating array at Rosedale
Generated total 4,563 GWh renewable energy to date, avoiding ~534 t CO₂
Converted ~30% of vehicle fleet to electric vehicles
Water Efficiency Plan: residential per-capita use 241 L/day in 2023 (ahead of 253 L/day target for 2025)
Residential consumption target: reduce from 510 L/dwelling/day (FY21) to 481 L/dwelling/day by 2025
Non-revenue water target: ≤186 L/connection/day by 2025 via leak detection and pressure management
Trap-and-haul programmes for migratory fish/eel restoration in dam spillways
Native habitat restoration: tree/shrub planting along waterways, Hūnua Ranges forest regeneration, Trees for Survival school sponsorship
Trialling recycled non-potable water reuse for irrigation, construction, industrial and toilet flushing applications
Committee for Climate Action established in 2019 for board-level oversight
Decarbonisation Roadmap and Energy Policy supporting scope-specific targets and risk-informed planning

Inclusion & Diversity

Core value of Respect underpins inclusive workplace ethos
“Growing Greatness” programme targets mid‑career leaders to foster leadership diversity and internal progression
Flexible working policy allows tailored arrangements aligning team and individual needs
Remuneration strategy rewards high performance and personal development throughout employee lifecycle

Articles

Projects

Careers

Customer Services

Company

Overview

Millions served

Customers

Watercare ensures a reliable water supply, serving millions of customers in Auckland, New Zealand's largest city.

Modernizing network

Infrastructure Projects

The company invests heavily in modernizing infrastructure to meet growing urban demand with major projects such as water treatment plant upgrades and network expansions.

It manages critical infrastructure, delivering clean drinking water and treating wastewater across the region.
The company operates an extensive network of pipelines, reservoirs, treatment plants, and pumps to maintain supply.
With a focus on innovation, Watercare invests heavily in modernizing infrastructure.
Watercare is known for its commitment to sustainability, balancing growth with resource conservation.
It serves millions of customers in Auckland, the largest city in New Zealand.
The company plays a vital role in protecting the local environment by managing wastewater effectively.
Watercare’s expertise spans water distribution, wastewater management, and infrastructure maintenance.

Culture + Values

Respect
Working together as “One Team”
“Growing Greatness” leadership development program supporting both vertical and lateral career progression

Environment + Sustainability

Net zero by 2050

Ambitious climate target

Achieving net zero emissions by 2050 through comprehensive sustainability initiatives.

50% reduction by 2030

Operational GHG emissions target

Committed to cutting operational greenhouse gas emissions by half by 2030.

40% carbon reduction by 2025

Infrastructure carbon target

Reducing built-carbon in infrastructure construction by 40% by 2025.

1.2 GWh annual solar

Solar energy production

Generating 1.2 GWh annually through six solar arrays, including NZ's first floating array.

Reducing built-carbon in infrastructure by 40% by 2025
Two major wastewater treatment plants (Mangere & Rosedale) to be energy-neutral by 2025/2030
Installed six solar arrays (total 1.66 MW), including NZ’s first floating array at Rosedale
Generated total 4,563 GWh renewable energy to date, avoiding ~534 t CO₂
Converted ~30% of vehicle fleet to electric vehicles
Water Efficiency Plan: residential per-capita use 241 L/day in 2023 (ahead of 253 L/day target for 2025)
Residential consumption target: reduce from 510 L/dwelling/day (FY21) to 481 L/dwelling/day by 2025
Non-revenue water target: ≤186 L/connection/day by 2025 via leak detection and pressure management
Trap-and-haul programmes for migratory fish/eel restoration in dam spillways
Native habitat restoration: tree/shrub planting along waterways, Hūnua Ranges forest regeneration, Trees for Survival school sponsorship
Trialling recycled non-potable water reuse for irrigation, construction, industrial and toilet flushing applications
Committee for Climate Action established in 2019 for board-level oversight
Decarbonisation Roadmap and Energy Policy supporting scope-specific targets and risk-informed planning

Inclusion & Diversity

Core value of Respect underpins inclusive workplace ethos
“Growing Greatness” programme targets mid‑career leaders to foster leadership diversity and internal progression
Flexible working policy allows tailored arrangements aligning team and individual needs
Remuneration strategy rewards high performance and personal development throughout employee lifecycle

Articles

Projects

Careers

Customer Services