Sales Support Administrator (Quoting Specialist) at Element Materials Technology in Acton, Massachusetts, United States | Kablio

Role

Description

quote preparation

pricing analysis

compliance review

database management

customer interaction

risk identification

The Sales Support Administrator (Quoting Specialist) serves as a critical link between customers, the laboratory, and sales teams, preparing precise and timely quotes that reflect technical, operational, and commercial requirements while upholding Element’s commitment to quality, compliance, and service excellence. This role is 100 % on‑site.

Review customer inquiries, specifications, and sample requests to define testing scope.
Translate requirements into detailed quote specifications, including methods, turnaround times, and protocols.
Prepare and deliver accurate proposals aligned with pricing strategy and lab capacity.
Collaborate with sales, lab operations, scientists, and quality teams to validate feasibility and regulatory compliance.
Ensure quotes meet internal policies, cGMP standards, and accreditation requirements.
Maintain and update pricing databases, templates, and historical quote data.
Monitor open quotes, follow up with customers, and coordinate internal feedback.
Identify and escalate potential risks or non‑standard requests.
Support sales by providing data‑driven pricing insights and proposal refinement.
Participate in customer calls/meetings to clarify pricing or technical details.
Track quote conversions, analyze feedback, and improve pricing strategies.
Communicate Element Acton’s service offerings to identify upsell or cross‑sell opportunities.

Requirements

bachelor's

quoting

microbiology

analytical

excel

communication

Bachelor’s degree in a scientific, business, or related field or equivalent experience.
Experience in quoting, pricing, or sales support within testing labs, pharma, or life‑sciences environment.
Understanding of microbiology, environmental monitoring, or cGMP‑regulated testing (preferred).
Strong analytical skills and attention to detail for translating technical data into proposals.
Excellent communication and interpersonal abilities for cross‑functional collaboration.
Proficiency in Microsoft Office, especially Excel, and familiarity with CRM/ERP systems.
Ability to manage multiple priorities and deadlines in a fast‑paced, regulated setting.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

In 2010

Year Founded

Company was born as a spin-out from Stork’s materials testing unit.

200+ Labs

Global Network

Maintains a network of over 200 laboratories across 30 countries.

£1B Revenue

Annual Turnover

Generates nearly £1 billion in revenue annually.

In 2017

Significant Acquisition

Made a bold acquisition of Exova, significantly expanding its operations.

Ensures safety where failure isn’t an option.
Typical projects include certifying aerospace components, testing building materials, validating energy systems, and life sciences products.
Serves sectors such as aerospace, construction, defense, energy, life sciences, transportation, and telecommunications.
Uniquely offers both destructive and non-destructive testing, certification schemes, calibrations, and failure analysis services.

Culture + Values

Integrity: We do what is right. Our foundations are built on trust and accountability. We take pride in our work, and we keep our promises. We’re committed to deliver every time for our customers, and for each other.
Care: We care about the impact we have. Creating a safer world starts with us, caring about each other and our customers. Our culture is inclusive, and everyone is welcome. We work together to create a stronger business, making a positive difference to the world around us.
Progress: We strive to create a more positive future. We stay curious to evolve and improve every day. We grow and learn by constantly thinking about our impact and how we can do better for each other, society and the planet.

Environment + Sustainability

By 2026

Science-Based Targets

Committed to reducing absolute emissions in line with the 1.5 °C pathway.

By 2030

Net Zero Emissions

Aiming to achieve net zero in direct operations.

By 2035

Global Net Zero

Targeting net zero emissions across the entire global business.

9.1 ESG Rating

Sustainalytics Score

Top score in the Testing, Inspection & Certification sector; classified as negligible risk and top 1% globally.

Trialling electric vehicles and installing solar panels at select laboratory sites (e.g., United Arab Emirates).

Inclusion & Diversity

30% Female Representation

Leadership Diversity

Female representation in the global leadership team is targeted to reach 30%.

25% Minority Representation

Leadership Diversity

Ethnic minority representation in UK/North America leadership team is targeted to reach 25%.

Top ESG Ranking

Sustainability Performance

The company has reported a top ESG ranking, highlighting progress on diversity metrics within its Positive Impact Plan.

12hrs Volunteer Leave

Employee Benefits

Each colleague is offered 12 hours of annual volunteer leave to support community initiatives.

Launched colleague resource networks covering racial equality, disability, LGBT+ and Women in Business.
Provided targeted unconscious‑bias training for leaders.

Articles

Careers at Element

Element Services

About Element

Role

Description

quote preparation

pricing analysis

compliance review

database management

customer interaction

risk identification

Review customer inquiries, specifications, and sample requests to define testing scope.
Translate requirements into detailed quote specifications, including methods, turnaround times, and protocols.
Prepare and deliver accurate proposals aligned with pricing strategy and lab capacity.
Collaborate with sales, lab operations, scientists, and quality teams to validate feasibility and regulatory compliance.
Ensure quotes meet internal policies, cGMP standards, and accreditation requirements.
Maintain and update pricing databases, templates, and historical quote data.
Monitor open quotes, follow up with customers, and coordinate internal feedback.
Identify and escalate potential risks or non‑standard requests.
Support sales by providing data‑driven pricing insights and proposal refinement.
Participate in customer calls/meetings to clarify pricing or technical details.
Track quote conversions, analyze feedback, and improve pricing strategies.
Communicate Element Acton’s service offerings to identify upsell or cross‑sell opportunities.

Requirements

bachelor's

quoting

microbiology

analytical

excel

communication

Bachelor’s degree in a scientific, business, or related field or equivalent experience.
Experience in quoting, pricing, or sales support within testing labs, pharma, or life‑sciences environment.
Understanding of microbiology, environmental monitoring, or cGMP‑regulated testing (preferred).
Strong analytical skills and attention to detail for translating technical data into proposals.
Excellent communication and interpersonal abilities for cross‑functional collaboration.
Proficiency in Microsoft Office, especially Excel, and familiarity with CRM/ERP systems.
Ability to manage multiple priorities and deadlines in a fast‑paced, regulated setting.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

In 2010

Year Founded

Company was born as a spin-out from Stork’s materials testing unit.

200+ Labs

Global Network

Maintains a network of over 200 laboratories across 30 countries.

£1B Revenue

Annual Turnover

Generates nearly £1 billion in revenue annually.

In 2017

Significant Acquisition

Made a bold acquisition of Exova, significantly expanding its operations.

Ensures safety where failure isn’t an option.
Typical projects include certifying aerospace components, testing building materials, validating energy systems, and life sciences products.
Serves sectors such as aerospace, construction, defense, energy, life sciences, transportation, and telecommunications.
Uniquely offers both destructive and non-destructive testing, certification schemes, calibrations, and failure analysis services.

Culture + Values

Integrity: We do what is right. Our foundations are built on trust and accountability. We take pride in our work, and we keep our promises. We’re committed to deliver every time for our customers, and for each other.
Care: We care about the impact we have. Creating a safer world starts with us, caring about each other and our customers. Our culture is inclusive, and everyone is welcome. We work together to create a stronger business, making a positive difference to the world around us.
Progress: We strive to create a more positive future. We stay curious to evolve and improve every day. We grow and learn by constantly thinking about our impact and how we can do better for each other, society and the planet.

Environment + Sustainability

By 2026

Science-Based Targets

Committed to reducing absolute emissions in line with the 1.5 °C pathway.

By 2030

Net Zero Emissions

Aiming to achieve net zero in direct operations.

By 2035

Global Net Zero

Targeting net zero emissions across the entire global business.

9.1 ESG Rating

Sustainalytics Score

Top score in the Testing, Inspection & Certification sector; classified as negligible risk and top 1% globally.

Trialling electric vehicles and installing solar panels at select laboratory sites (e.g., United Arab Emirates).

Inclusion & Diversity

30% Female Representation

Leadership Diversity

Female representation in the global leadership team is targeted to reach 30%.

25% Minority Representation

Leadership Diversity

Ethnic minority representation in UK/North America leadership team is targeted to reach 25%.

Top ESG Ranking

Sustainability Performance

The company has reported a top ESG ranking, highlighting progress on diversity metrics within its Positive Impact Plan.

12hrs Volunteer Leave

Employee Benefits

Each colleague is offered 12 hours of annual volunteer leave to support community initiatives.

Launched colleague resource networks covering racial equality, disability, LGBT+ and Women in Business.
Provided targeted unconscious‑bias training for leaders.

Articles

Careers at Element

Element Services

About Element