Customer Service Representative

Description

• Perform other related duties and provide back-up support to other group members as assigned by management.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments.
• Works with the organization’s other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
• Conducts follow-up phone calls within 3 hours to respondents who have concerns or questions.
• Receives, processes, and verifies the accuracy of orders from customers utilizing the company’s internal CRM/Axapta mainframe system and customer purchase orders.
• Answer customer service calls within the first three rings.
• Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer’s expectations.
• Handles or refers complaints of product or service failure to the appropriate department for investigation.
• Assists in proofreading entered orders and ensures that the correct codes are being applied prior to final confirmation.
• Answers customer’s technical questions regarding products and services.
• Support and participate in the organization’s continuous improvement program and product training courses.
• Modify quote status once order has been placed to ensure visibility and uniformity amongst sales team.
• Prepares price quotations on items not contained in price book and prepares quotations.
• Attends regular customer service department meetings.

Requirements

• Proven work experience in customer service.
• Associates degree or equivalent education/experience preferred.
• Listening skills and data collection with attention to detail are essential.
• Proven CSR experience in the glass, construction, or manufacturing industries highly preferred
• Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra, and geometry.
• Must be able to multi-task, be organized, efficient, and accurate.
• Experienced user of Microsoft Office suite.
• Prior data entry experience
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.

Benefits

• Pay- $18-$22/hour

Training + Development

Interview process

Visa Sponsorship

Security clearance