Provide customer service, handle orders, and support sales via phone, email, and CRM.
9 days ago ago
$18 - $22
Junior (1-3 years)
Full Time
Birmingham, AL
Office Full-Time
Company Size
1,472 Employees
Service Specialisms
Architectural aluminum products
Fabricated glass
All‑glass entrances
Mirrors
Curtain wall systems
Storefront systems
Window wall systems
Entrance doors
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Architectural
Infrastructure
Role
Description
order processing
crm management
quote preparation
technical support
call handling
complaint resolution
Perform other related duties and provide back-up support to other group members as assigned by management.
Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments.
Works with the organization’s other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
Conducts follow-up phone calls within 3 hours to respondents who have concerns or questions.
Receives, processes, and verifies the accuracy of orders from customers utilizing the company’s internal CRM/Axapta mainframe system and customer purchase orders.
Answer customer service calls within the first three rings.
Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer’s expectations.
Handles or refers complaints of product or service failure to the appropriate department for investigation.
Assists in proofreading entered orders and ensures that the correct codes are being applied prior to final confirmation.
Answers customer’s technical questions regarding products and services.
Support and participate in the organization’s continuous improvement program and product training courses.
Modify quote status once order has been placed to ensure visibility and uniformity amongst sales team.
Prepares price quotations on items not contained in price book and prepares quotations.
Attends regular customer service department meetings.
Requirements
microsoft office
data entry
associate degree
customer service
communication
algebra
Proven work experience in customer service.
Associates degree or equivalent education/experience preferred.
Listening skills and data collection with attention to detail are essential.
Proven CSR experience in the glass, construction, or manufacturing industries highly preferred
Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra, and geometry.
Must be able to multi-task, be organized, efficient, and accurate.
Experienced user of Microsoft Office suite.
Prior data entry experience
Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
Benefits
Pay- $18-$22/hour
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$600M Revenue
Annual Revenue
The company generates over $600 million in annual revenue, reflecting its significant market presence in the glazing industry.
Founded 1978
Year Established
The company was founded in 1978, marking over four decades of expertise in architectural glazing solutions.
Combining over 26 fabrication plants across the US and Canada with its own logistics fleet, it ensures fast delivery from concept to installation.
Annually turning more than $600 million in revenue, it tackles projects ranging from curtain walls on skyscrapers to bespoke decorative glass interiors.
Its product scope spans aluminum systems, storefronts, entrance doors, curtain walls, and specialty glass like spandrel, laminated, and decorative types.
Known for collaborative design-to-build efforts, it often partners directly with architects and glaziers to realize complex, custom-designed façades.
Typical projects include commercial towers, residential high‑rises, retail centers, and institutional buildings with demanding aesthetic and performance specs.
Unusual for the industry, Trulite delivers full-service glazing—including fabrication, logistics, and installation—under one roof.
Its patented Revolution shower‑glass system highlights its capacity for both large architectural applications and precision-driven residential features.
Culture + Values
Industry leader in environmental responsibility
Commitment to quality, responsiveness and best-in-class customer relationships
Raw materials generally recyclable; recycling wherever reasonable
Environment + Sustainability
One of the first fabricators to commit to green best practices in its manufacturing plants
Raw materials generally recyclable; make every reasonable attempt to recycle with suppliers
LEED‑certified products such as Pyrodge™20 tempered glass and fire‑protective glass
Green practices in product design and manufacturing
No explicit net‑zero target publicly stated
Inclusion & Diversity
No publicly disclosed DEI strategy or gender‑related statistics available