3 days ago
$24,638
Junior (1-3 years), Entry-level
Full Time
Penzance, England, United Kingdom
Onsite
Company Size
3,000 Employees
Service Specialisms
Sector Specialisms
Description
patrol
cctv monitoring
incident response
customer service
record updates
anti‑social management
During a typical shift you will patrol the building, checking CCTV, fire doors and communal areas, and greet customers and visitors while handling repairs or cleaning requests. You will act as the first line of support when other staff or the customers’ support networks are unavailable, monitor and respond to incidents calmly and fairly, and collaborate with colleagues and partners to manage anti‑social behaviour.
Although the role involves night and lone working, regular daytime training sessions and team meetings are provided. You will use technology to monitor CCTV, update records and communicate with colleagues, and an Enhanced DBS check will be arranged and funded by the employer.
- Patrol the building, checking CCTV, fire doors and communal areas.
- Greet customers and visitors, and address repairs or cleaning requests.
- Act as the first line of support when other staff or support networks are unavailable.
- Monitor and respond to incidents calmly, quickly, and fairly.
- Collaborate with colleagues and partners to manage anti‑social behaviour.
- Use technology for CCTV monitoring, record updates, and communication.
Requirements
calm
communication
passion
good judgement
support
sensitive intervention
We are looking for candidates who stay calm under pressure, possess excellent communication skills, and have a genuine passion for supporting others, whether through personal or professional experience. Good judgement, clear communication, and the confidence to intervene sensitively when issues arise are essential.
- Remain calm under pressure with strong communication skills.
- Demonstrated passion and experience supporting others.
- Good judgement, clear communication, and ability to intervene sensitively.
Benefits
The Housing Concierge role offers £12.60 per hour or a pro‑rated salary of £24,638 per year, plus a range of benefits including a Health Cash Plan. There are two permanent full‑time positions (37.5 hours per week) working three nights a week on a rota that includes weekends, and one permanent part‑time position (33.5 hours per week) working one night and two weekend days. The role is based in Penzance, Cornwall, and a Certificate of Sponsorship is not available.
Joining Home Group means becoming part of a workplace where you feel valued, receive great training, and have supportive colleagues, all within one of the UK’s top 10 Great Places to Work.
Inclusion, wellbeing and diversity are core to our culture, with networks that help make Home Group a great place to work.
Benefits include 34 days of leave (increasing to 39 days with bank holidays and a 'me day'), a health cash plan saving over £1,140 annually for you and your children, matching pension contributions up to 7% and life insurance at three times your basic salary, instant pay access via Stream, and over 800 discounts on shops, holidays, tech and more.
- Enhanced DBS check provided by the employer.
- £12.60 per hour or £24,638 pro‑rated salary with benefits.
- 34 days annual leave (rising to 39) including bank holidays and a 'me day'.
- Health cash plan saving over £1,140 per year for you and your family.
- Matching pension contributions up to 7% and life insurance 3× salary.
- Instant pay access via Stream and 800+ discounts on shops, holidays, tech and more.
Training + Development
Interview process
Visa Sponsorship
- no certificate of sponsorship (cos) will be provided for this role.
Security clearance
- enhanced dbs check is required (cost covered by employer).
Overview
55,000 homes
Homes Delivered
Across the UK, the company has successfully delivered housing solutions to communities in need.
- Founded with a vision to transform lives through safe, secure, and affordable homes.
- Provides housing, care, and support services, specializing in helping vulnerable individuals.
- Operates across multiple regions in the UK, focusing on residential and healthcare sectors.
- Known for innovative solutions, including supported housing and social care integration.
- Collaborates with local authorities, charities, and healthcare providers to maximize impact.
- Portfolio includes a wide range of projects from affordable housing developments to care facilities for those with special needs.
- Continues to expand its reach with a focus on enhancing community well-being and individual independence.
Culture + Values
- We are passionate about making a positive difference to people’s lives.
- We believe in treating people with respect, dignity, and fairness.
- We are committed to making housing and services accessible and inclusive for all.
- We focus on creating innovative solutions that meet people’s needs.
- We work together as one team, driven by shared goals and values.
- We strive to deliver outstanding services and exceed expectations.
- We take pride in our integrity, transparency, and accountability.
Environment + Sustainability
Net Zero by 2050
Net Zero Commitment
The company is dedicated to achieving net zero carbon emissions by a specific year.
- Aim to improve sustainability through energy-efficient measures.
- Focusing on reducing energy consumption and increasing renewable energy sources.
- Adopted sustainable construction practices in new developments.
- Track and report environmental performance annually.
Inclusion & Diversity
X% increase
Women in Leadership
The proportion of women in leadership roles has grown significantly over the past year.
- Focused on building an inclusive culture where everyone feels valued.
- Aim to increase gender diversity at all levels, with a focus on leadership roles.
- Implemented training programs to promote inclusive leadership and support diverse teams.
- Actively supports flexible working to improve work-life balance.