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General Manager-Construction & Building Materials Industry
Dh Pace Company, Inc.
Lead and grow service/install ops, manage budgets and profit in Madison/Huntsville
9d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Madison, AL
Field
Company Size
4,000 Employees
Service Specialisms
Door Systems
Access Control
Installation Services
Repair Services
Security Solutions
Maintenance Services
Sector Specialisms
Health Care
Education
Industrial & Manufacturing
Data Centers
Retail
Distribution & Logistics
Government & Municipality
Commercial Construction
Role
What you would be doing
operations management
scheduling
financial reporting
process improvement
warranty analysis
project delivery
- Manage day-to-day operations of Service and Install Departments.
- Deliver return on sales that exceed your financial budget forecast for your assigned business unit(s).
- Plan manage and implement schedules to meet daily customer commitments and ensure that the plan is properly executed.
- Review monthly financial/operational reports and work with front-line managers to develop action plans to improve.
- Will evaluate and make suggestions to improve operational processes and procedures
- Participate in the annual budgeting process for the Departments and the plan to execute.
- Will assist with hiring, training and developing new employees
- Improve safety performance by complying with all aspects of our safety program and consistently emphasizing safety to your team through your words and action
- Leading effective field force meetings
- Improve warranty performance by conducting root cause analysis and developing and implementing plans to reduce the numbers of warranties and the associated costs.
- Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
- Review workload and manpower to meet customer commitments in a cost-effective manner.
- Travel on occasion to customer job sites and quarterly for senior management meetings
- Improve Customer survey scores and response rates over prior year results by (1) consistently emphasizing the importance great customer service and actively coaching it (2) consistently recognizing employees who deliver great customer service (3) Quickly and consistently repairing relationships where customers give us low scores while making the needed improvements in people and processes to help ensure better service in the future.
- Ensure that install projects are completed timely, below budget and to the satisfaction of the customer.
What you bring
bachelor's
driver’s license
5 years
management
customer service
problem solving
- Bachelor’s degree preferred
- Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service
- Experience conducting meetings with exempt and non-exempt personnel
- Must possess a Valid Driver’s License
- Possess an ability for technical applications, mechanical systems and problem solving
- Experience hiring, training, developing and conducting annual performance reviews
- Minimum of five (5) years’ experience managing personnel; preferably with a Service Organization
- 401k retirement plan: Including an employer match!
- Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
- Floating Holidays: Up to 2 floating holidays per year
- Medical, dental, and vision options: Available on the 1st day of the month following your start date!
- Company paid: Life insurance, short-term disability, & long-term disability
- Competitive compensation: Including annual performance evaluations!
- Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- references, employment verifications, background check, and drug screen required
Company
Overview
1926 Founded
Year Established
The company originated in 1926, marking its beginning as a small local business that has since expanded into a national leader.
- Specializes in installation, repair, and maintenance for commercial, residential, and industrial properties.
- Offers a wide range of products, including doors, automated systems, and security solutions.
- Plays a crucial role in the built environment, supporting new construction projects and ongoing maintenance.
- Provides responsive service through a team of skilled technicians nationwide with a robust network of offices and partnerships.
- Commitment to delivering the highest quality products and services
- Focus on innovation and continuous improvement
- Maintaining a collaborative environment
- Integrity in all business practices
- Respect for the individual
- Accountability in all actions
- Customer-first approach
- Building long-term relationships based on trust
2050
Net-Zero Target
Aiming to achieve net-zero emissions by the specified year.
- Ongoing commitment to reducing environmental impact
- Investing in energy-efficient solutions for buildings and infrastructure
- Utilizing environmentally responsible materials and practices in product development
- Promoting sustainability through partnerships with eco-friendly suppliers
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