Client Service Specialist

Description

• Ensure all project-related documentation is accurately filed and maintained for easy retrieval.
• Maintain clear and consistent communication with project managers regarding order progress and site updates.
• Maintain organized records of orders, communications, and project notes.
• Manage daily communication with installers, providing job information, updates, and logistical support.
• Follow up on “On Hold” and canceled jobs to confirm next steps or finalize closures.
• Enter and manage orders received via email from property managers.
• Answer and direct incoming calls related to telephonic orders, warehouse deliveries, invoice inquiries, and inspection visits.
• Responsible for managing order entry and fulfillment processes during the company’s transition to the RFMS system.
• Facilitate coordination between project managers and property representatives to ensure accurate project execution.
• Accurately document order details, status updates, and customer notes within internal systems.
• Scan, rename, and upload cut sheets, vinyl, and carpet work order packets to Global and Pilot systems.
• Greet, admit, and escort office visitors and clients in a professional and courteous manner.

Requirements

The Client Service Specialist serves as a key point of contact for clients, providing bilingual (Spanish/English) support and ensuring timely, accurate communication throughout the order and service process. This role requires a high level of empathy, professionalism, and strong communication skills to deliver exceptional customer service. The Client Service Specialist collaborates closely with internal teams to manage orders, resolve issues, and support efficient front-office operations.

• High school diploma or equivalent required; associate’s degree preferred
• Ability to multitask and manage competing priorities in a fast-paced environment
• Experience with RFMS is a plus
• Proficiency in Microsoft Office and experience using CRM or customer service software
• Strong problem-solving abilities and attention to detail
• At least 2 years of professional experience in a customer service or client support role
• Excellent verbal and written communication skills

Benefits

• All offers of employment are contingent upon a background check

Training + Development

Interview process

Visa Sponsorship

Security clearance