Coordinator, Cultural & Language Access Services (Training & Development Coordinator) - VID 202965

Description

• Design system and related tools for the development of a platform to include NYS staff who have completed the program.
• Manage the language testing process and training plan for the Pilot Language Access Certification Program and its future augmented iterations.
• Troubleshoot language services-related issues for covered agencies and create resources to help proactively address common challenges.
• Monitor training or development initiatives and report out to Community Collaborations & Outreach Manager and Executive Director as needed.
• Help with onboarding new State Agency Language Access Coordinators and Deputy Language Access Coordinators.
• Identify training and development needs for 50 covered agencies and external stakeholder groups, such as community-based and non-profit organizations.
• Attend meetings with advocates, legislature, state agencies, and other stakeholders, involving sensitive cultural issues and language barriers.
• Create and deliver a range of language access training using classroom, online, and blended learning.
• Develop educational materials to support the implementation of the language access law and raise awareness about language access rights in New York State.
• Assist with hosting quarterly Community Feedback Session with community-based and non-profit organizations.
• Manage OLA’s organization list and monitor OLA’s shared inbox to triage questions and inquiries from community-based and non-profit organizations.
• Monitor the progress of trainees through questionnaires, discussions, and other tools and report out to Community Collaborations & Outreach Manager and Executive Director monthly, or as needed.
• Travel as needed, within New York State mainly, to conduct outreach in different regions.
• Assist with creating, drafting and reviewing a quarterly Language Access Newsletter.

Requirements

• Written and spoken communication skills that allow you to inform and advise others clearly.
• Interpersonal skills that enable you to work with people at all levels of an organization, different levels of government and directly with the community.
• Training experience with a government agency preferred.
• Strong customer-focused background; demonstrated experience and high degree of comfort creating and delivering trainings both face-to-face and remotely.
• Travel may be required (approximately 25%).
• Strong teamworking skills and a collaborative approach to learning, both face-to-face and remotely.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance