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Channel Partner Coordinator I
Arcwood Environmental
Leading US provider of integrated industrial waste management services across treatment, transport & disposal
Manage channel partner accounts, support waste services, ensure compliance
7d ago
Expert & Leadership (13+ years)
Full Time
Indianapolis, IN
Hybrid
Company Size
1,800 Employees
Service Specialisms
Environmental Consulting
Environmental Management
Project Management
Waste Management
Sustainability Services
Sector Specialisms
Industrial
Energy
Infrastructure
Water Resources
Role
What you would be doing
cost analysis
data collection
regulatory compliance
vendor negotiation
solution development
project management
Conducts profit / cost analysis of current management methods to ensure most profitable method is being used and incorporates changes to increase margin dollars
Serves as the single point of contact (SPOC) and technical resource for Channel Partner account(s)
Conducts service follow-up surveys to ensure customer satisfaction
Maintains responsibility for all aspects of customer service for Channel Partner accounts, including waste profiling, scheduling, invoice review, profitability, and promoting all business lines
Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
Coordinates and manages data collection systems and reports for customer
Assists in determining regulatory requirements for customer waste and byproducts
Provides services to customers until 5:00pm Mountain and Pacific Time, if required
Manages all communications with multiple customer locations / facilities for assigned Channel Partner account(s)
Ensures that contract terms and pricing are adhered to at all locations
Participates in the development of proposals and business plans to create new business or further expand relationships with assigned Channel Partner account(s)
Provides occasional request responses outside of work hours to resolve urgent facility or customer inquiries; a company issued cell-phone will be provided and is expected to be kept nearby during and after hours, unless during PTO
Travels to customer sites to attend Business Reviews to evaluate current waste / byproduct management practices or to audit plans developed by the Company
Follows all internal standard operating procedures for managing Channel Partner accounts
Provides Corporate Account Manager, Channel Partners with status updates / reporting on current account activities
Acts as a liaison between Company operations facility and Channel Partner for off-spec material resolutions
Manages small projects as assigned
Recommends, develops, and implements solutions to support customer needs
Negotiates with multiple service vendors and communicates / coordinates these services for the assigned accounts
What you bring
bachelor's degree
rcra
dot
microsoft office
problem solving
customer service
Bachelor's degree (required)
Strong working knowledge of RCRA, DOT and State regulations and the ability to maintain a working knowledge of Company systems and capabilities
Regular and predictable attendance to perform the functions and requirements of this role
Strong organizational and problem-solving skills to resolve facility or customer challenges
3+ years of proven successful experience in a customer service role (required); experience in the hazardous waste or environmental field (preferred) -OR-
Excellent verbal and written communication skills to effectively converse with both internal and external partners
In lieu of degree, 7+ years of proven successful experience in a customer service role within the hazardous waste industry (required)
Willingness and ability to travel on occasion
Proficiency in Microsoft Office Suite applications such as Word, Excel and Access
Benefits
Collaborative Environment: Together we can achieve much more. Join a supportive and dynamic team where your ideas and efforts are recognized and rewarded.
Growth Opportunities: At Arcwood, your contribution is valued beyond your job title. We believe in the power of continuous learning and growth, encouraging every employee to expand their skills and take on new challenges.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
post-offer drug screen and background check required.
The company handles a large volume of industrial waste each year, showcasing its extensive processing capabilities.
38 Facilities
Fully Permitted US Locations
Operates 38 facilities across the United States, all fully permitted to handle industrial waste.
165 000 tons
Industrial Waste Recycled Annually
Recycles a significant amount of industrial waste yearly, demonstrating commitment to sustainability.
2 000 Customers
Served Across Industries
Provides services to over 2,000 clients in various sectors, highlighting its broad industry reach.
Evolved into a national environmental services leader.
Acquired by EQT Infrastructure in January 2024, enhancing growth and capabilities.
Provides end‑to‑end waste solutions including treatment, transport, incineration, recycling, emergency response, and on‑site services.
Serves pharmaceuticals, life sciences, advanced manufacturing, chemicals, oil & gas, and metals sectors.
Notable projects include expanding a hazardous‑waste incinerator in Orange, TX, integrating a demilitarization facility in Joplin, MO, and installing a shredder in East Liverpool, OH.
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