Implementation & Service Specialist

Description

• Demonstrate consultative selling; convince customers that they have a need for a product or service
• During Solution Implementations, define/manage overall project schedule; assign tasks/deadlines to project team as necessary during execution of work
• Train the customer on Hilti Tool Service Solutions at all levels of the company
• Responsible prudent care and protection of company assets
• Collaborate with a variety of departments within Hilti to complete activities and achieve goals (materials management, logistics, credit, marketing, technical services, and customer service)
• Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow Tool Service Solutions
• Collaborate with field sales team in contract negotiations with customer; assess risk and reach profitable agreements and long-term customer engagement
• Using Time and Territory Management (TTM), zone territory by customer potential and previous sales, create/own daily schedule, and utilize sales productivity tools
• Analyze and identify which customers to target, what criteria to use to select customers, and create business plans to identify customer potential and where service, software & hardware gaps exist in a customer’s processes
• Represent Hilti in customer’s project meetings and follow-up with existing customer platform to sell additional training services, webinars, and collect feedback from our key users.
• Identify the key customer roles and understand their responsibilities and needs; obtain appointments with entry level decision makers at construction/ industrial companies
• Make outside, face-to-face business activities in relation to Tool Service Solutions growing a loyal customer base within a designated geographical area while strengthening the company’s position or market share within the territory

Requirements

• Demonstrated aptitude of cold-calling skills at customer offices and jobsites required
• Must have valid US driver’s license and comply with Hilti North America Fleet Safety Policy requirements
• Ability to deal with ambiguity; thrive both independently and in a team environment
• Must be able to build prospects and business relationships
• Understanding of entire project team (PM’s, superintendents, safety reps, purchasing, etc.) and how they interact together, preferred
• Proficient computer skills including MS Office Suite and smartphones
• Bachelor’s Degree or equivalent work experience, preferred
• Ability to bring an ownership mindset with excellent time and territory management skills
• High School Diploma or GED, required
• Must maintain a professional business appearance in accordance with HNA dress policy at all times
• Knowledge of lean methodologies and process optimization experience, preferred.
• Demonstrated ability to develop engaged customer relationships and implement strategic concepts
• Minimum two (2) years’ experience in Sales, Customer Service, Logistics, Operations, construction management or related technical field, required
• Must be persuasive, opportunity driven, customer experience focused, and a great collaborator
• Knowledge of construction methods and practices as they relate to Hilti products, preferred

Benefits

• Company vehicle provided for carrying equipment for product demonstration & implementation purposes

Training + Development

Interview process

Visa Sponsorship

Security clearance