One of the largest owners and managers of U.S. residential real estate, specializing in multifamily, military and student housing.
Assist Ops Director in managing property, leasing, finances, resident experience.
14 days ago ago
$68,640 - $68,640
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Brooklyn, NY
Onsite
Company Size
1,300 Employees
Service Specialisms
Property Development
Design
Construction Services
Property Management
Maintenance
Project Management
Energy Management
Environmental Services
Sector Specialisms
Residential
Multifamily
Student Housing
Military Housing
Role
Description
resident relations
leasing management
financial reporting
yardi management
inspection audits
facilities coordination
Ensures the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions with both employees and residents. Monitors Customer Service Scores and implements action plans to resolve reported issues.
Responsible for achieving budgeted occupancy, implementing marketing strategy, and preparing market reports. Oversee leasing/prospect management in accordance with our company Exceptional Living policy and management of fair market rent leases
Participates in the interviewing, hiring, and onboarding of new team members. Trains team on policies and procedures, ensuring accountability and coaching for success. Maintain promotion pipeline and develop team members to achieve professional growth and goals. Review team member work performance for accurate and timely completion
Daily engagement with Facilities Management team to provide support and collaborate on resident issues and develop solutions. Provide assistance and feedback when developing scopes of work based on resident and property needs.
Maintains knowledge of legal documents and Polices & Procedures. Maintains ongoing communication and collaboration with military housing office on resolutions for escalated resident issues and other housing related items. Manages partner COM expectations.
Responsible for Purchase Order Review, Invoice Processing, and related vendor communications. Assists Residential Operations Director with monthly/quarterly/annual financial reports. Oversees rent and delinquency collections to include renewals, setting fair market rent, and appropriate resident notices. Manages MAC Allotments and Yardi database to ensure correct financial information for each resident. Completes Move-In and Move-Out Deposit Accounting and posting of related charges as required.
Review team member work performance for accurate and timely completion. Maintains knowledge of legal documents and company policies and procedures and ensures team compliance. Confirms property inspections are completed on a regular basis to identify any deficiencies or issues that need to be addressed. Oversees pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software. Manage and conduct on-site audits in software system to ensure compliance with company policy
Requirements
driver’s license
leadership
2+ years
customer relations
microsoft office
bachelor’s degree
Possession of a valid state issued Driver’s License and safe driving record are required.
Strong people management and leadership skills
Minimum of two (2) years of experience in property management, hospitality/resort industry, leasing operations or another customer service-oriented environment
Solid interpersonal, customer relations and communication skills
Experience in Microsoft Office – Outlook, Word Excel
High School diploma or GED required. Associate’s or Bachelor’s degree is preferred
Benefits
Company paid life insurance
Medical and Dental Insurance 1st of the month following employment
Discretionary bonuses
Health, Flexible Spending and Dependent Care Accounts
2 Volunteer Days per year
Robust PTO to include, sick, floating holidays, vacation, and personal days
401K plan with employer matching
Company paid short-term and long- term disability, parental leave.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$6 billion assets
Total Residential Assets
The company manages over $6 billion in residential assets across the U.S.
50,000 units
Rentals Managed
The company operates a portfolio of over 50,000 residential units nationwide.
160,000 residents
Residents Served
The company's properties serve over 160,000 residents across the U.S.
$1 billion renovations
Renovation Projects
The company has completed over $1 billion in renovation projects to date.
Gained prominence through a long-standing partnership with the U.S. Department of Defense, managing housing at multiple locations.
Portfolio includes multifamily rentals, student accommodations, and on-base family homes for complex projects.
Beyond property management, the company excels in development and adapting to investor needs.
Culture + Values
Create value for customers and drive continuous improvement.
Highly skilled colleagues and partners set us apart.
Deliver on promises and do the right thing.
Make safety personal.
Act responsibly to protect and enhance our planet and society.
Talk positively.
Collaborate relentlessly.
Encourage constantly.
Make a difference.
Value everyone.
Environment + Sustainability
24k Gallons
Carbon Savings from HVAC Upgrades
Upgraded HVAC systems across 800+ military housing units reduced emissions equivalent to 24,562 gallons of gasoline.
30% Less Carbon
Carbon-Efficient Cabins
Implemented EcoSense cabins, which are 30% less carbon-intensive, alongside EcoNet energy-management solutions across UK sites.
40% Waste Reduction
Zero Waste Goal Progress
Achieved a 40% reduction in waste per £1M in the UK business, moving toward zero avoidable waste.
40% Emissions Reduction
Fleet Efficiency Initiative
Retrofitting fleet vehicles with hydrogen-dual-fuel technology aims for a 40% emissions reduction per vehicle.
Net-zero target for Scope 1 & 2 emissions by 2045 and Scope 3 by 2050.
Named 2022 Motili Carbon Reduction Champion.
Partnership on zero-emission cement trials supported by £6.5 million government funding.
Achieved PAS2080:2023 certification and ISO14001:2015 integration for carbon management.
Validated pathway to reduce Scope 1–3 emissions by 90% by 2050, with permanent carbon removal offsetting residual 10%.
Nature-positive pledge: halt nature loss by 2030 and embed nature-positive operations by 2050.
Inclusion & Diversity
Zero statistics
Gender Data Gap
No published gender-split statistics specific to Balfour Beatty Communities.
Part of Balfour Beatty group’s six focus areas includes employee diversity, equity and inclusion.
Supports value “Value Everyone” and purpose wording: placing equal value on all perspectives by embracing diversity and inclusion.