Community Manager

Description

As a Community Manager at our Mera Lawrenceville community, you will manage the daily operations at one of our 55+ Active Adult communities. Reporting to the Regional Manager, this is an exciting opportunity to help us achieve our mission of building community.

• Manage and lead all phases of on-site operations including rent collection, invoice payments, budget management, community member communications, daily activities/events, management of vendors and maintenance teams
• Achieve high community member satisfaction and retention by providing exemplary service and executing of our Lifestyle & Engagement program centered around the following pillars (Strengthen your Body, Sharpen your Mind, Share your Gifts) including sales event set up, tear down and encouraging participation
• Maintain a strong understanding of local comps and Sparrow's unique differentiators/value proposition
• Keep team apprised of organizational updates and priorities
• Provide hospitable and high-quality service to ensure a memorable experience for all
• Promote high-community member retention by continual relationship building and taking a proactive personalized approach to upcoming renewals
• Develop strong personal relationships with our community members; solicit feedback on an ongoing basis and strive to continually improve community member experiences
• Maintain high expectations for the upkeep of the community and swiftly address concerns
• Ensure the community meets the Company’s standards for show quality by daily inspecting and communicating to the community’s maintenance team members
• Lead sales culture: motivates and inspire the team to provide a high quality prospect experience and meet sales goals by leading daily huddles, encouraging lead nurturing, impactful tours and authentic relationship building
• Ensure an active community social media presence to promote the Sparrow lifestyle externally
• Achieve established budgeted financial and operational goals including revenue, occupancy, and expense management
• Hire, train, develop, motivate and inspire a team
• Use YARDI to monitor apartment availability, qualify prospects and manage community member data

Requirements

• Experience using YARDI or other property management software
• Servant leader mindset and passionate about making a difference in other’s lives
• Must have reliable transportation; flexibility to work a regular Mon - Fri schedule and nights, weekends, and/or holidays when required
• Familiarity with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations
• Devoted sense of accountability and solution-oriented
• Must have general knowledge of OSHA, ADA, and Fair Housing regulations
• Experience maintaining financial records and budget management
• Minimum of 8+ years professional management experience, preferably with lease-up properties in multifamily housing, Active Adult, or hospitality
• Effective communication skills and skilled at navigating conflict
• Proficient in Microsoft Word, Excel and Outlook
• Must be able to physically access all exterior and interior parts of the property and amenities; must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance
• A high school diploma and a valid driver’s license

Benefits

• Competitive bonus opportunities
• 401k retirement plan with robust employer match
• Generous paid time off
• Comprehensive health, dental, vision benefits
• Milestone anniversary rewards including travel, spa retreats, home down payments, student loan payoffs, sabbaticals, and more

Training + Development

Interview process

Visa Sponsorship

Security clearance