Description

The Benefits Coordinator reports to the Director of Total Rewards in the Corporate Human Resources division. This non‑exempt individual‑contributor role is responsible for managing and maintaining employee benefit programs in line with organizational policies, state and federal regulations, and accreditation standards.

The coordinator serves as the primary point of contact for employee questions regarding benefits, leave, and accommodations, responding promptly via email or phone and routing inquiries as needed. They handle administrative tasks such as confirming retirement plan deferrals, processing new‑hire and qualifying‑life‑event changes in the HRIS, verifying dependent eligibility, and guiding employees through enrollment and benefits orientations. Invoicing duties include reviewing and approving benefit bills, tracking reconciliations, and ensuring timely processing of monthly, quarterly, or annual invoices, while also auditing ACA reports and generating eligibility or census data. Additional responsibilities involve managing workers’ compensation claims, collaborating with leave administrators, overseeing benefit premiums for employees on leave, and submitting payroll‑related contributions such as HSA, wellness, and tuition reimbursement.

Further duties include preparing medical support orders, providing backup support to the Benefits team during absences, assisting with benefit events such as health fairs and open enrollment, maintaining accurate employee records, and staying current on federal and state compliance requirements like COBRA, ACA, and ADA.

• Act as first point of contact for employee benefits, leave, and accommodation inquiries.
• Process and verify new‑hire enrollments, qualifying life events, and retirement plan deferrals in HRIS.
• Conduct benefits orientations and guide employees through enrollment processes.
• Review, approve, and track benefit invoices and reconciliations to ensure timely payments.
• Audit ACA reports monthly and generate eligibility and census reports as needed.
• Manage workers’ compensation claims, coordinate with managers and leave administrators, and update claim records.
• Oversee benefit premiums for employees on leave and process related adjustments.
• Submit payroll items such as HSA contributions, wellness, and tuition reimbursement requests.
• Assist with planning and executing benefit events like health fairs, biometric screenings, and open enrollment.
• Maintain compliance with COBRA, ACA, ADA, and other federal/state regulations.
• Provide backup support to the Benefits team during absences and escalate issues when necessary.
• Maintain accurate employee records and collaborate with other HR functional areas.

Requirements

The position expects a positive, professional demeanor, efficient time management, collaborative problem‑solving, and strict adherence to corporate policies, the Employee Information Guide, the Code of Conduct, and all applicable regulations. Employees must complete annual education requirements, including compliance, privacy, security, and HIPAA training, and report any resident or client complaints or allegations of abuse as required.

Candidates need a high school diploma or GED (an associate degree is preferred) and 2‑4 years of related benefits experience. Required skills include strong communication, computer proficiency—especially advanced Microsoft Excel—and the ability to read, write, and speak English. The role is hybrid/in‑office with general supervision and carries a low monetary error consequence.

• Demonstrate professional communication, efficient time management, and problem‑solving skills.
• Requirements: 2‑4 years benefits experience, high school diploma (associate preferred), strong Microsoft Excel and Office skills, excellent written and verbal English.

Benefits

National Church Residences serves over 46,000 seniors across more than 360 communities and is committed to equal employment opportunity and its mission to improve senior living. The organization values talent development, teamwork, and a supportive work environment where employees can grow and perform at their highest levels.

Training + Development

Interview process

Visa Sponsorship

Security clearance