Station Manager

Leads the safe and efficient operation of all stations within the group, ensuring excellent customer service and team management.

• Support the building of and act as lead in delivery of event/change plans
• Drive sustainability initiatives, such as energy efficiency and waste reduction at stations
• Support the implementation of new technologies and digital solutions to improve efficiency
• Maintain compliance with regulatory requirements and company policies
• Support the Senior Station Manager in building and maintaining the station risk register
• Support the Senior Station Manager in relationships with trade unions, handling relations issues proactively
• Use data analytics to identify trends and optimize station performance
• Provide structure and guide frontline staff activities
• Support the Senior Station Manager to oversee asset management, station cleanliness, and facilities management, to ensure a high standard of presentation
• Deliver the Signature Service initiatives and embed Signature Service within the Station team
• Act as duty manager managing the station’s team to deliver a high standard of customer service, ensuring stations on the commuter rail network are welcoming and inclusive
• Support the delivery of station improvement projects and operational enhancements, such as big boards and gate lines
• Undertake the role of duty manager, lead the management of the day-to-day station activities, including revenue protection activities, crowd control, and lead the station’s team responses to service disruption
• Lead/support investigations into operational incidents, near misses, and customer safety concerns
• Deliver within the station budgets
• Ensure enforcement of ticketing policies
• Deliver the operational standards for all station staff including managing staff competence
• Liaise with internal teams to ensure seamless station operations
• Oversee staff performance, training, and development
• Support the Senior Station Manager in representing the organization with the MBTA and other stakeholders as it pertains to Station operations and Event management.
• Manage security risks, working with law enforcement and emergency responders as required
• Support the Senior Station Manager in monitoring and improving customer satisfaction metrics, handle complaints, and drive service excellence
• Lead the safe and efficient operation of all stations on the Commuter Rail network
• Ensure compliance with health and safety regulations, including emergency preparedness and incident management
• Ensure workforce engagement and adherence to Keolis policies
• Engage with transport authorities, emergency services, and local authorities on operational and strategic matters
• Manage and motivate a team of frontline staff, and customer service representatives
• Ensure adherence to operational procedures

• Problem solving and decision making
• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Customer experience and engagement

At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you. Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA). During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.

At Keolis, a leader in public transportation and proudly headquartered in Boston, our mission — We Imagine, We Care, We Commit — is more than words. It’s how we support our communities and how we support each other. As part of our team, you'll have access to a comprehensive benefits package designed with your wellbeing in mind. We offer a competitive benefits package that supports your health, wellbeing, and peace of mind. This includes medical, dental, and vision coverage, along with life and disability insurance. You’ll also have access to a variety of voluntary benefits such as hospital indemnity, accident, and critical illness coverage, as well as home, auto, and pet insurance. To help secure your financial future, we also provide a 401(k)-retirement plan with a company match. At Keolis, you're not just building a career — your part of something bigger.

• Pet, Home, Auto insurance
• Education Assistance
• Transit and Parking Reimbursement Benefits
• Employee Assistance Program
• Short- & Long-term Disability Benefits
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Generous Medical & Rx plan
• Flexible Spending Accounts
• Supplemental health plans for accidents, critical illness, hospital stays
• Fidelity 401K Program
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Railroad Retirement Benefits - a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
• Voluntary Benefits Plan options includingSupplemental health plans for accidents, critical illness, hospital staysPet, Home, Auto insurance
• Dental & Vision Plan