Manage visitor access and security at the front desk — This may include checking people in, verifying visitor identity, issuing visitor badges, or logging entries/exits, ensuring only authorised individuals enter — thereby maintaining office security.
Handle mail, deliveries, and correspondence — Collect and sort incoming mail or packages, distribute documents internally, and manage outgoing mail/deliveries.
Answer and route phone calls, take messages — They handle incoming calls, screen or forward them to the right person, take accurate messages, and ensure calls are handled professionally.
Greet and welcome visitors/clients/guests — Receptionists are often the first point of contact, so they greet people politely, welcome them, and make them feel comfortable on arrival.
Maintain and organize reception / front-desk area — Keep reception clean, tidy, presentable, and ensure necessary supplies (forms, stationery, brochures, visitor logbook, etc.) are stocked and organized.