Account Manager - Architectural Products

Description

• Clearly communicate iSpace deliverables, customer requirements and timeline needs to ensure iSpace is positioned to execute a successful project
• Use/distribute Project Information Worksheets for each project to provide Accounting and Operations details needed to successfully complete their roles within the project
• Manage all Internal/External Communications and Meetings for Assigned Projects
• The position is responsible for identifying the appropriate level of communication needed for each project (scalability) adjusting meeting content, attendees and project options based on current client or project issues
• Send customer all final project documentation: as-builts, code, client sign-off, survey request and transition/introduction to iSpace team
• Initiate customer conversations for projects frequently (may vary by customer) to:
• Recognize the need for CO’s and communicate to customers in a timely manner
• Work with Field PMs to confirm completion of customer requirements prior to installation
• Ensure customer requirements are proactively communicated
• Regularly communicate project updates and recaps to customers
• Create and disseminate project timelines based on project complexity, customer needs, and internal resources
• Utilize Scope Of Work as a tool to hold internal and external customer accountable to their deliverables to ensure successful and timely project completion
• Obtain customer decisions, feedback, and approvals in support of project timelines
• Update projects with current documentation (proposals, SOW, notes and status)
• Complete meeting recaps, task lists/next steps, follow up items, and status
• Coordinate installation needs with Field Services Manager
• Delegate CO creation to Design team or create CO’s (such as labor only changes) and submit to client
• Using the Handoff Meeting, Kickoff Meeting and Post Op Meeting agendas; schedule, facilitate and lead meetings for all assigned projects/events when necessary based on size and scope of work, or as directed by management and/or leadership
• Work with Field Services to communicate all punch list items and keep customer updated through to completion
• Participates in client testing, training, and sign-off as needed (defined in Handoff meetings who will be responsible at the project level)
• Invoice in a timely manner, planning to invoice as soon as it is possible upon completion of work
• Receive customer requests, manage customer expectations, delegate to internal teams.
• Serve as a Steward of iSpace Core Values and Brand
• Creates projects and delegates initial tasks at the appropriate times to the design, project and installation teams
• Schedule site visits with appropriate internal resources at various phases of the projects
• Prepare final paperwork for invoicing; work with accounting to submit to Sr. AM or AP for approval on margin variances prior to sending to customer
• Ensure iSpace is current with monthly revenue projections
• Clearly communicate payment terms relating to timeline needs

Requirements

• Must have proven ability to collaborate within teams and cross-functionally and meet deadlines.
• A strong understanding of construction, real estate, and job site conditions
• Bachelor's degree in architecture, engineering, design or similar field required. 5+ years demonstrated success in a deadline driven, customer-experience based business model requiring strong project management skills.
• (deposit invoice requirements)
• Strong, effective communication with coworkers and clients at various levels
• Comfortable in participating in the construction process and interacting with a General Contractor and Architect
• Must possess strong attention to detail and time management skills
• Custom and Modular Millwork
• Architectural/construction industries sales experience
• Successful outside sales experience selling to small and medium sized businesses in a given territory
• Strong customer focus with solution orientation
• Signed Scope of Work
• Architectural Interior Glass
• Ability to manage multiple projects and delegate to other team members
• Must have proven ability to drive growth and profitability and lead / influence teams
• Must have an exceptional ability to guide teams, influence projects and drive results
• Must be flexible and adept with multi-tasking and changing priorities
• Willingness and ability to work beyond a normal work schedule during peak periods to ensure client needs are met.
• Must have the ability to make sales presentations to small and large sized groups
• Exceptional verbal and written communication skills are essential along with computer skills, including spreadsheets, presentation, and word processing programs
• Strong product and technical knowledge, including applicable building codes, pricing, price estimating, electricity and cabling, etc.
• Ability to travel up to 10%
• Interior Building Signage
• Able to manage basic client issue resolution with minimal/no AP support
• Strong analytical, time management, problem solving, prioritization and planning skills

Benefits

• Room availability
• Window Treatments
• We have FUN: Having fun is part of our work experience. We bring our culture to life by enjoying ourselves and each other.
• We are OWNERS: We are 100% employee owned. We think and act like owners, making every decision count for our collective success.

Training + Development

Interview process

Visa Sponsorship

Security clearance