Technical Support Specialist

Description

• Deliver technology training for new hires during onboarding
• Coordinate internet services, equipment orders, and vendor requirements with the MSP
• Serve as the onsite technology lead for the assigned primary site, managing day-to-day support needs.
• Maintain inventory of IT equipment and coordinate procurement with vendors and MSP
• Conduct periodic visits to secondary sites to perform preventative maintenance, assess technology readiness, and address support issues.
• Act as the primary onsite technology presence to support staff and route issues appropriately
• Act as the primary technology point of contact for an assigned main site and designated smaller secondary sites.
• Periodic travel to company sites
• Deliver onboarding and technology training for new hires within assigned sites.
• Coordinate with MSP to ensure all escalated technical issues are resolved promptly
• Coordinate with MSP and internal IT to ensure issues across all supported sites are resolved promptly.
• Track and document support issues, resolutions, and follow-up actions
• Provide timely resolution for front-line help desk tickets
• Ensure technology-related projects meet deadlines and quality standards
• Lead technology-related planning and execution for new office openings and acquisitions
• Provide onsite and remote support, including regular travel to secondary locations for proactive maintenance and project work.
• Act as project manager for technology setup in new locations, including sourcing services, coordinating installations, and verifying operational readiness
• Maintain regular office visits to support technology needs and address onsite requests
• Escalate and coordinate with MSP on issues outside direct scope or requiring advanced resolution
• Support technology components during acquisition integrations, including equipment setup and system access
• Provide technology orientation and best practices training to new hires
• Maintain communication and alignment with the Technology team to ensure consistent standards and documentation across all sites.
• Lead local technology setup and coordination for new offices, relocations, and acquisitions.
• Identify, troubleshoot, and resolve user technical issues for hardware, software, and connectivity
• Coordinate local technology projects, including upgrades, network changes, and hardware replacements.
• Collaborate with the MSP and central IT team to manage escalations and maintain system reliability across locations.

Requirements

• Willingness to travel periodically to company locations
• Familiarity with network basics (internet connectivity, Wi-Fi, cabling)
• 2+ years of experience in IT support, help desk, or technical customer service
• Ability to manage multiple priorities and projects simultaneously
• Prolonged use of a computer while at a desk (seated or standing)
• Understanding of IT service management (ITSM) best practices and ticketing systems
• Occasional lifting of up to 20 pounds
• Experience working with or coordinating MSP services
• Experience delivering technology training to end users
• Excellent communication skills with the ability to support both technical and non-technical users
• Knowledge of common business hardware (laptops, desktops, printers, monitors) and software (Microsoft 365, Teams, SharePoint)
• Strong organizational skills and attention to detail
• Knowledge of Microsoft 365 applications and administration basics
• Strong problem-solving and troubleshooting skills for hardware, software, and network issues
• Project management skills for coordinating new office technology setups
• Basic understanding of networking and endpoint device configuration

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance