Strategic Account Manager

Reporting to the Director of Operations, the role holder will lead, engage and support their management team deliver operational excellence across a multisite contract, specialising in the delivery of security services in an maritime environment. They will ensure that exceptional service levels, continuous improvement and innovation are provided to our customer. This role is assigned to a high profile, prestigious customer, therefore the candidate will possess a deep understanding of delivering excellent customer service and engaging management teams to deliver on our vision ensuring Bidvest Noonan is the best FM business.

• Ensure our leadership team effectively enact our recruitment, onboarding and induction processes to ensure we win in the market as the Employer of Choice, equipping colleagues to thrive from day one with compelling experiences that exceed their expectations.
• Provide support across our customer sites by advising on SLAs, KPIs, objectives and projects.
• Actively contribute to consultative pipeline planning sessions to understand opportunities and develop best solutions for maximising revenue.
• Identify and manage challenges or risks that will impact service delivery and/or contracts.
• Increase the depth of our customer relationships, develop and sustain strong relationships at decision maker level and reinforce our mission to always be ‘their partner of choice’.
• Work closely with our People and Culture team to manage colleague challenges and welfare matters.
• Providing expert advice and knowledge.
• Demonstrate and encourage trust, integrity and collaboration with all our colleagues and our customers.
• Demonstrate leadership in best practice people management by ensuring that our policies and procedures are embedded within our customer contracts.
• Evaluating information to support action.
• Work collaboratively with our Technology and Innovation Director to foster a workplace culture of continuous improvement and consistently exceed our customer expectations.
• Manage our Pathway to Success programme to set objectives and develop our colleague’s skills, knowledge, capabilities and career pathway.
• Actively promote and participate in events that support local charities.
• Analysing information.
• Actively support and encourage a culture of social responsibility.
• Support business development activity at tender preparation and contract mobilisation.
• Ensure adherence to all legal requirements.
• Actively contribute towards the achievement of our strategic and operational targets and overall business aims.
• Working under pressure and meeting deadlines.
• Drive and lead a green agenda across our business.
• Ensure that our leadership team provide a first-class customer experience.
• Work closely with the wider leadership team to discuss actions, innovations, and challenges.
• Interrogate management information systems which provide information to enable sound commercial judgement for decision making.
• Regularly review performance standards which deliver customer expectations.
• Develop and implement a culture within the leadership team which seeks out innovation and added value in all areas.
• Achieve EBIT, turnover and budget targets.
• Drive a high-performance change culture across our business, lead from the front, anticipate the future and motivate the business to embrace change.
• Work in partnership with our Business Development Director to mine the existing customer portfolio for added value, retention and new opportunities.
• Developing and sustaining effective working relationships.
• Lead and encourage a culture of reward and recognition, and proactively acknowledge the contributions of our colleagues.
• Lead a culture of health and well-being and encourage our colleagues to be open with their health and welfare concerns.
• Network extensively within our market, supporting brand growth, and use intelligence events to develop creative thinking, bring new ideas and enhance business opportunities.
• Support our business through change transformation for long-term sustainability, stimulate others to make change happen and actively sponsor new business critical changes.
• Lead innovation and development and maintain market understanding and proposals for implementation of new ways of working.

• Ability to use a creative approach to influence at all levels, leading the team to meet demanding targets and deadlines within a modern, fast-paced environment and creating a “can do” culture.
• Experience in leading and driving business growth.
• Problem solving and decision making.
• International Ship and Port Facility Security (ISPS) code
• Excellent communication skills including use of PowerPoint and other presentation tools.
• Experience within the services sector.
• PSFA Qualification a distinct advantage
• Senior leadership team functional experience reporting to business unit leader.
• Proven ability to plan and manage operational process for maximum efficiency and productivity.
• Experience in the transport industry
• Evidence of working in GB across multiple sites
• Qualification in Management, Leadership or Business related discipline or equivalent.
• Experience of managing change and leading teams through change
• Understand the varying needs of the business, adapt to and manage different and conflicting views of change across our business at all levels.
• Ability to remove barriers and drive innovation.
• Strong working knowledge of industry regulations and legislative guidelines.
• Full clean driving licence.
• Exceptional knowledge of multiple operational functions and principles, including operations, customer service delivery and colleague engagement.
• Security Industry Authority (SIA non frontline minimum) Licence
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands.
• Demonstrable track record (at least 7 years) in leadership roles within the Security Management industry
• Ability to assimilate facts quickly and use to articulate benefits and / or risks both internally and externally.
• Communication and interpersonal.
• Attention to detail.
• Evidence of managing multiple sites
• Port/Aviation Experience a distinct advantage
• Excellent organisation and project planning skills.

Salary: £50,000 plus up to 15% Bonus