Director, Tech & Business Operations
Washington Metropolitan Area Transit Authority (Wmata)
Leads tech & business ops, overseeing staff, KPIs, budgets, and IT projects for WMATA
10 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Washington, DC
Office Full-Time
Company Size
5,000 Employees
Service Specialisms
Engineering
Construction
Project Management
Planning
Consulting
Technical Services
Transportation Services
Sector Specialisms
Transport
Infrastructure
Government
Real Estate
Safety
Accessibility
System Maintenance
Rail Maintenance
Role
What you would be doing
kpi reporting
system architecture
dashboard development
project management
website management
tech evaluation
- Directs and develops Key Performance Indicator (KPI) reports and performance dashboards for the Operations Department
- Manages, evaluates and analyzes the performance of existing systems to ensure they are functioning adequately. Works with IT and other departments to ensure the integrity and consistency transit business system architecture
- Ensures communication with other operational office functions to provide the necessary technical information required to oversee operations and develop new requirements as requested.
- Verification of education and experience (including certifications and licenses)
- Maintains up-to-date knowledge of technologies, procedures and techniques which may be applied to the Authority's programs to increase effectiveness of service delivery
- Directs, coordinates and evaluates the activities of the budget group pertaining to operating programs and financial management, FTA reporting, grants management and financial analysis. Acts as liaison between the senior capital project manager and the entities in the field
- Provides oversight of the annual and long-range plan/program and the annual operating budget to ensure sufficient resources, both personnel and non-personnel are available to support the department's mission and business plan in accordance with WMATA¿s guide lines and the General Manager¿s priorities
- Oversees website management to ensure ongoing support by updating and expanding the website content, improving user interface and promoting usage by Operations personnel. Promotes the website as the primary source of current and accurate information
- Manages staff responsible for personnel actions, non-technical training and organizational development, job advertising and postings, conducting annual/ semi-annual job picks and management changes
- Review of a current motor vehicle report
- Ensures that all hiring and promotion activities are kept within the budgetary restraints of the office
- Researches, evaluates and recommends new technologies to improve transit operation¿s performance
- Directs and leads a team within the technology group, establishing priorities, directing staff work assignments, establishing deadlines, providing policy guidance and reviewing products for quality, accuracy, utility, policy sensitivity and structure
- Directs, evaluates and manages key projects and, if required, acts as Contracting Officer Technical Representative (COTR) for key projects
- Provides project management coordination and controls consistent with both project and operational needs
- Manages and directs assigned staff responsible for departmental administrative support functions to include travel, document control, cell phone usage review, mail distribution, preparation for meetings, preparation and dissemination of policies, procedures, regulations and correspondence.
- Ensures that technical developments are consistent with Authority IT practices and are developed in line with Authority procedures and not duplicative of other IT systems.
What you bring
10+ years
transportation
supervisory
bachelor's
driver's permit
background check
- A minimum of ten (10) years of progressively responsible and diversified, advanced level, administrative experience that successfully demonstrates the accomplishment of significant program goals.
- Experience in a large-scale transportation environment preferred.
- Criminal Background Check (a criminal conviction is not an automatic bar to employment)
- Medical examination including a drug and alcohol screening (for safety sensitive positions)
- Skills and/or behavioral assessment
- Previous supervisory experience and successfully demonstrated experience in business administration.
- Graduation from an accredited college or university with a Bachelor's Degree in Transportation, Human Resources/ Personnel Administration, Business Administration or a related field.
- In lieu of a Bachelor¿s degree, a High School Diploma and four (4), years of advanced level administrative experience and previous business administration supervisory experience with strong communication, computer and organizational may be considered.
- Possession of or ability to rapidly obtain a valid motor vehicle operator's permit issued from the jurisdiction of residence.
- Personal interview
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal background check (a criminal conviction is not an automatic bar to employment)
- medical examination including a drug and alcohol screening (for safety sensitive positions)
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Company
Overview
Founded 1967
Year Established
The year the Washington Metropolitan Area Transit Authority was created.
90 Stations
Metrorail Stops
Number of stations across the extensive rail network.
100 Miles
Track Network
Total length of Metrorail tracks spanning the region.
- WMATA operates the Metrorail, Metrobus, and MetroAccess services, providing essential transportation for millions of commuters annually.
- It serves the urban and suburban areas across Washington D.C., Virginia, and Maryland, making it one of the busiest transit systems in the U.S.
- The authority also operates an extensive network of Metrobus routes, ensuring that public transport is accessible across a broad geographical area.
- MetroAccess offers specialized paratransit services for individuals with disabilities, making transportation accessible for all.
- WMATA’s projects include major capital improvements, such as rail station upgrades, new buses, and implementing advanced fare collection technologies.
- A key aspect of WMATA's focus is to continually innovate, ensuring the transit system is safe, reliable, and sustainable for future generations.
- Unique to WMATA is its commitment to serving not just the daily commuters, but also tourists, government employees, and those attending major events in the region.
- Recruit, hire and retain top talent where individuals feel valued, supported, and proud of their contribution
- Engagement, empowerment, and recognition: empower employees, promote collaboration, and continuously improve culture
- Professional and technical skill development: invest in staff, expand career pathways and develop next‑gen leaders and technical experts
- Implement strategic workforce planning to close talent and skill gaps through recruiting, retraining, and upskilling
- Establish employee value proposition to position Metro as a great place to work and increase overall satisfaction
- Execute succession planning to ensure business continuity and reduce uncertainty among staff
- Create performance evaluation framework that supports engagement and recognition
- Develop culture‑change strategy to increase engagement across the organization
- Create an innovation incubator to foster creativity and reward ideas that improve safety, efficiency, processes, and reduce silos
- Develop internal customer‑service strategy to enable better collaboration and boost external customer service
7.37b Cost
Zero-Emission Transition Cost
Total lifecycle cost for transitioning to a zero-emission fleet through FY 2055.
35,000 Vehicles
Equivalent Energy Savings
Annual energy savings from the Energy Action Plan, equivalent to removing 35,000 vehicles from the roads.
65m Investment
Energy Action Plan Funding
Total investment in the FY 2025 Energy Action Plan, aiming for significant annual energy and operational savings.
2m Savings
Annual Lighting Savings
Annual savings from Philips LED lighting retrofit since 2013.
- Transition to 100% zero‑emission bus fleet by 2042 (accelerated from 2045)
- Achieve 100% zero‑emission bus purchases by 2027
- Have five of nine bus garages equipped for zero‑emission buses by 2031, first garage operational by 2027, all by 2041
- Deploy 10 battery‑electric buses by 2024 as part of pilot and evaluation
- Construct modern, efficient facilities following LEED standards
- Implement solar carports generating clean energy, featuring LED lighting, security cameras and shaded parking
- Pilot sustainability calculator in Trip Planner so riders can see carbon‑footprint reduction
42% Female
Employee Diversity
Approximately 42% of the workforce consists of female employees, as reported on LinkedIn.
- Recruit and hire a workforce that reflects the community served.
- Value the ideas, enthusiasm, and ambition each person brings.
- Respect and value employees, recognizing their essential contributions.
- Equal-Opportunity Employer: Consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, etc.
- Diverse workforce supports world-class transit service.
- Ongoing recruitment plans include building diverse candidate pools.
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