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BHID Client Services Coordinator
London Door Company
Support clients through Tom Howley services, handling enquiries, orders and scheduling.
12d ago
Entry-level, Junior (1-3 years)
Full Time
Sutton, England, United Kingdom
Office Full-Time
Company Size
100 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Design
Technical Services
Turnkey
Sector Specialisms
Residential
Buildings
Role
What you would be doing
database management
order processing
progress tracking
appointment scheduling
client liaison
customer service
- Accurately maintain our client database, ensuring all client contact is recorded
- Track job progress to ensure timely completion
- Deliver excellent customer service via phone and email
- Liaise with internal/external customers to ensure a smooth client journey
- Process orders using our in house system
- Assist with scheduling survey/installation/remedial appointments
- Perform any ad-hoc duties requested by the management team within the employee’s capabilities
- Act as a key contact for clients
- Communicate with customers, managing expectations and resolving conflicts
What you bring
communication
problem solving
attention detail
customer service
pc
self‑motivated
- Excellent listening and communication skills
- The ability to use own initiative but also know when matters need to be escalated
- Executes a high level of attention to detail
- Solid decision-making and problem-solving abilities
- Previous experience in a customer service/Admin role
- Confident using a PC and the ability to multitask
- High attention to detail and urgency
- Confident telephone manner
- Experience in appointment scheduling/planning would be advantageous
- Must be self-motivated and organised with ability to prioritise own workload
- Conflict resolution skills and a proactive approach to handling customer escalations
- Contributory pension with salary exchange.
- Employee Assistance Programme – access to 24/7 counselling and support helpline.
- Free parking.
- Free hot drinks, including free use of drinks vending machine.
- BHID Connect – through our partnership with Reward Gateway, you can save money on everyday spending and make your money go further at up to 770 retailers.
- 22 days annual leave plus bank holidays (rising with service).
- Employee Mortgage Services – through our partnership with Charles Cameron we provide access to mortgage advice and education services.
- Wellbeing centre – exercise videos, mindfulness tools, nutritional and financial advice.
- Christmas functions.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- A company focused on delivering top-tier door solutions, offering innovative and reliable products.
- Has a rich history of serving both residential and commercial properties with bespoke door designs.
- Known for a wide range of products, from high-performance security doors to decorative and functional entryways.
- Their doors are recognized for high quality, durability, and aesthetics, meeting the needs of various architectural styles.
- They serve both large-scale projects and small, residential installations, bringing a versatile approach to the door market.
- Strive for excellence and are driven to deliver high-quality work.
- Collaboration is at the core of achieving success.
- Innovation is key to staying ahead and continuously improving.
- Maintain a culture of respect, integrity, and transparency.
- Customer satisfaction is paramount; aim to exceed expectations.
Net zero by 2050
Carbon Emissions Target
The company is committed to achieving net zero carbon emissions, aligning with global climate goals.
- The company is committed to reducing its carbon footprint and contributing to a sustainable future.
- Using sustainable materials in production processes.
- Focus on energy-efficient solutions for products and operations.
- Regular audits of energy usage to identify areas for further sustainability improvements.
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