Community Ambassador - Saga Ann Arbor

Description

• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
• Completing guest cards
• Assist in resolving resident concerns/conflict by escalating to the appropriate manager.
• Represent the community and Landmark Properties in a professional manner.
• Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager.
• Conduct all tasks necessary to close the sale in accordance with LEASE Training guidelines including:
• Maintain a positive community environment and encourage participation in Residence Life activities.
• Assist in promoting the community via social media platforms and participating in on- and off-campus marketing events.
• Adhere and comply with corporate procedures and government laws on Fair Housing.
• Assist with email and text campaigns in Entrata and TextUs.
• Generating new leads
• Respond to internet and telephone inquiries in a timely and professional manner.
• Label & log packages and send resident notifications.
• Enter Maintenance Requests, as needed.
• Perform daily opening and closing checklists, including model & tour route inspection, performing housekeeping as needed.
• Keep detailed activity logs in prospect and resident accounts.
• Participate in all Turn-related activities including:
• Attend and contribute to Landmark Lineup and required staff meetings.

Requirements

• Ability to work evening and weekend hours, including resident lockouts as needed.
• Enrolled in Bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc. preferred.
• High school diploma or equivalent required.
• Must possess strong organization skills.
• Proficient in Microsoft Office Suite or related software.
• Understand the Housing Contract and all related addendums and be able to clearly communicate all information to prospective residents, residents, and guarantors.
• Must be available to work during summer and Turn period.
• Must be reliable and have self-discipline.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits

• Move-in and Move-out days
• Travel: No travel required.

Training + Development

Interview process

Visa Sponsorship

Security clearance