Property Manager

Description

• Respond and resolve tenant complaints in a timely and professional manner.
• Develop and maintain an in-depth working knowledge of the property, including physical condition, mechanical, structural, etc.
• Prepare Lease documents, tenant notices when required.
• Supervise direct reports ensuring internal tasks and projects get completed on time.
• Contract with vendors regarding property operations i.e. (but not limited to) landscaping, HVAC, grounds sweeping, parking lot, storm drain cleaning, electrical, plumbing, trash, etc. Follow appropriate bid process, review information, and analyze and award contract utilizing proper in-house signing authority procedures
• Obtain labor and material releases from contractors and post notices of Non-Responsibility as needed for any Tenant Improvement or capital work
• Coordinate periodic tenant events and tenant appreciate gifts.
• Type correspondence/leases/reports/memos, etc., copy, distribute and file. Paperwork must be prepared accurately, timely and meet specified deadlines.
• Obtain bids for capital jobs or tenant improvements and prepare appropriate spending approval forms (MSC) for signature by supervisor prior to awarding the work; prepare contracts for signature thereafter. Supervise the vendor to ensure successful completion of the project.
• Maintain tenant/vendor files and good record keeping. Involves copying, filing, assembling, labeling and organizing new files. Follow up in written format with a copy of the letter to the tenant lease file or vendor file.
• Review A/P vouchers for accuracy, information, and coding on weekly basis. Correct as required.
• Conduct move-in and move-out suite inspections with tenants prior to occupancy or upon expiration of lease, and complete related paperwork for security deposit refunds or closing out a tenant account on a timely basis. Communicate and prepare space for turnover (i.e. custodial, painting, carpet, utility (gas/electric) changeover(s), ordering of Park specified signage etc.).
• Prepare annual property expense and capital budgets, CAM reconciliations and quarterly/period reports.
• Represent Landlord's interest in leasing transactions, staying abreast of current market conditions in order to achieve highest occupancy possible.
• Negotiate lease agreements, when required, using approval authorities designated by the company. Prepare lease analysis documents for proper approvals when required.
• Administer Tenant Defaults with the terms of the Lease/company policy and procedures timelines.
• Review operating statements and aged receivables on an on-going basis and resolve discrepancies as required.
• Responsible for maintaining and safe keeping of key and lock distribution to tenant suites.
• Compose tenant correspondence and property memorandums.
• Track property budget(s) to meet financial obligations.
• Keep Certificate of Insurance documents updated for all tenant and vendor contractors.
• Prepare and/or maintain files for each assigned property that provides information on buildings, utilities, contractors, contracts, emergency procedures, property insurance, and other information necessary to operate each property.
• Utilize customer service skills when assisting tenant inquiries, vendors, and others.
• Contract and oversee refurbs and turnovers in timeframe to reduce vacancy time.
• Develop and implement tenant relations program with team.
• Work to maintain positive relationships with tenants and resolve critical tenant issues.
• Administer Tenants' and Landlords' compliance with terms of the Lease.
• Oversee day-to-day activities meeting their deadlines and priorities (i.e. accounting time lines, ensuring the accuracy in new tenant set-up, coding and data entry of payables, work order time lines as it relates to tenant service, etc.)
• Investigate accidents, vandalism, property damage, etc. as required. Review situation, write and submit reports to Corporate Risk Management. Discuss insurance issues with appropriate in-house personnel. Authorize repairs and mobilize vendors.
• Maintain and track lease rollovers (Lease Status Report) or projects for pending transactions and items requiring follow-up. Review and track lease rolls to work with leasing on TI or refurb plans for vacating units.
• Print and distribute monthly Lease Status reports & various other reports for the department.
• Inspect properties on a weekly and monthly basis for maintenance and tenant compliance measures.

Requirements

• College Degree in relevant field preferred.
• Strong ability to read and interpret lease documents.
• Broker's License - Optional
• Valid Driver's License and registered automobile
• 5 or more years of property management experience in commercial/office and/or retail, handling property maintenance & repair, tenant improvements, tenant complaints, vendor contracts, lease administration and enforcement.
• Dependable, reliable, cooperative. Good interpersonal skills. Positive attitude and cheerful disposition in a team-oriented environment.
• Proficient computer skills including Microsoft Office and property management software systems (Yardi experience preferred).
• Strong written and oral communication skills.
• Knowledge of real estate law, finance, accounting practices and procedures.
• Certified Property Manager - Preferred
• Organized, detail oriented and able to multitask.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance