Summer 2026 - Technical Intern - Voice of the Customer Team

Description

• Build Power BI dashboards for TSS and JD Power
• Use machine learning outputs in analysis
• Participate in Journey Mapping sessions
• Continue improvements of reporting and process documentation for the VoC Playbook
• Building and maintaining PowerBI dashboards
• Perform customer research to enhance the customer experience
• General support of the customer analytics team with reporting and continuous improvement initiatives

Requirements

• Knowledge of Energy/Utility industry
• Able to meet deadlines, juggle competing priorities
• Excellent analytical and technical skills
• Familiar with developing Tableau and/or PowerBI dashboards
• Strong Microsoft Office Skills (Word, Excel, PowerPoint, Access)
• Because this position will require traveling to various PSEG and customer locations, a valid driver's license and a safe driving record is required.
• 3.0 GPA
• Department of Energy’s regulation 10 CFR 810 is required.
• Strong verbal and written skills
• Coding proficiency with Python or SQL

Benefits

• Onsite – roles where employees are expected to be onsite daily.
• Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week
• Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).

Training + Development

Interview process

Visa Sponsorship

Security clearance