Commercial Service Supervisor

Description

• Constantly monitor in Real Time service technicians’ schedules in computer to maximize efficiency and profitability
• Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary
• Assist with daily scheduling of all jobs; ensuring customers’ preferences are met
• Track for jobs completed and place follow up calls to customers to ensure expectations were met
• Responsible for timely completion of all administrative paperwork associated with this position
• Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing
• Provide immediate problem-solving assistance to office staff or service technicians
• Participate in planning process and establishing department goals and objectives

Requirements

• Ability to effectively communicate with the customer and represent the company in a professional manner
• Bachelor's degree and previous management experience preferred, or an equivalent combination of education and experience
• Strong aptitude for technical applications and mechanical systems
• Must have a valid driver’s license and a good driving record
• Experienced using Microsoft Office applications

Benefits

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Company paid: Life insurance, short-term disability, & long-term disability
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Floating Holidays: Up to 2 floating holidays per year
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!

Training + Development

Interview process

Visa Sponsorship

Security clearance