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Customer Service Representative
Westlake Royal Building Products
Customer service representative responsible for managing inbound call center, processing orders, and partnering with internal departments to handle customer requests and issues.
12d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Toledo, OH
Office Full-Time
Company Size
8,000 Employees
Service Specialisms
Siding & Accessories
Trim & Mouldings
Roofing
Stone
Windows
Outdoor Living
Sector Specialisms
Residential
Commercial
Buildings
Outdoor Living
Roofing
Architectural Stone
Brick Veneer
Siding
Role
What you would be doing
customer service
sox compliance
order processing
internal collaboration
call center
product availability
- Support the plants and warehouses with customer truck issues, order deviations and any other issues that may arise.
- Contribute to team and individual efforts to achieve required metrics and related results.
- Ensures SOX compliance processes are followed, and necessary documents are verified and attached in SAP.
- Assist with e-commerce site customer training, site issues and problem resolution.
- Accurately manages order processing in SAP, product, quantity, shipping, special instructions, etc.
- Maintains contact with Sales Representatives of situations that may arise concerning customer orders and service issues.
- Utilize SAP to provide product availability, delivery/ shipment creation, reporting, etc.
- Provide world class customer service with phone, organizational, written, and oral communication skills.
- Develop and maintain positive customer and internal relations.
- Service inbound call center pertaining to customer orders, inquiries, status updates, ready dates, product inquiries/availability, lead-times, and service complaints.
- Partners with internal supply chain departments to manage existing customer orders and ensure their expectations are met.
What you bring
college degree
excel
customer service
team player
sap
email management
- College Degree or equivalent experience required.
- Strong computer skills: Excel, Word, Outlook.
- 3 years customer service experience preferably in a manufacturing environment.
- Strong team player who can maintain a positive attitude, conduct open communication with teammates and can adapt to change.
- SAP or other main line ERP such as JDE.
- Ability to manage customer service team email box which includes responding to emails pertaining to customer/sales inquiries, order status, order changes and availability.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- sox compliance processes adherence
People also searched
Company
Overview
Multiple Billions
Annual Revenue
The company consistently achieves strong financial performance with annual revenues in the multiple billions.
- Born from a 2018 merger of building products arms, the company has established a significant presence in the building industry.
- It drives growth through a diverse product portfolio—vinyl siding, windows, rainware, roofing, and accessories—serving markets across North America and beyond.
- Serves a wide range of projects, from single-family homes and multi-unit developments to commercial buildings and renovation jobs.
- Rooted in manufacturing expertise, it operates dozens of plants with strong vertical integration in extrusion, fabrication, and finishing.
- Standout strength is blending scale and specialty—offering both mass-market siding and custom accessory lines.
- Uniquely supports homeowners and contractors directly via training centers and design studios to help shape projects on site.
- We operate with integrity and respect, holding ourselves accountable to high standards of excellence.
- We prioritize safety and the well-being of our employees, ensuring a safe working environment.
- We are committed to delivering superior quality products and services to our customers.
- We foster a culture of innovation and continuous improvement to stay ahead in the marketplace.
- We act as good corporate citizens and support the communities where we live and work.
By 2050
Net-Zero Emissions Target
Aims to achieve net-zero carbon emissions, reflecting a commitment to sustainability and climate action.
- Committed to reducing environmental impact across all business areas.
- Actively working to minimize waste, improve energy efficiency, and use sustainable materials in manufacturing.
- Focus on reducing water usage in production processes.
- Strives to meet or exceed environmental regulations and continuously seeks ways to reduce its environmental footprint.
- Dedicated to creating a diverse and inclusive workplace.
- Fosters an environment of respect and collaboration among employees from diverse backgrounds.
- Sets measurable goals to ensure diversity in leadership and across all departments.
- Implemented policies to promote equal opportunities and a fair work environment for all employees.
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