Assistant Service Manager

Description

• Ensures compliance with MSDS (Material Safety Data Sheets) regulations and safe handling of hazardous materials.
• Moves objects from one floor to another.
• Diagnoses and completes repairs in the areas of HVAC, appliances, plumbing, electrical, drywall, painting, welding, carpentry, and general handyman tasks.
• Proactively reports any maintenance concerns or safety hazards to the Maintenance Supervisor or Property Manager.
• Pushes and or pulls appliances using appliance dolly up to 200 pounds.
• Assists in maintaining curb appeal and common area upkeep as needed.
• Provides support during inspections, resident move-ins/outs, and capital improvement projects.
• Completes service requests within 24 hours whenever possible, maintaining high standards of resident satisfaction.
• Demonstrates accountability by completing all assigned tasks promptly and thoroughly.
• Participates in the rotating on-call schedule, responding to emergencies and after-hours maintenance needs as required.
• Associates are responsible for obtaining handheld tools. Appliance dollies, ladders and larger equipment to be provided by company.
• Performs hands-on maintenance to ensure apartments are market-ready, occupied units are maintained, and preventive maintenance is completed according to schedule.
• Follows OSHA safety standards and applicable regulations for the safe performance of all job functions.
• Maintains a clean, organized, and safe maintenance shop environment.
• Complies with all policies and procedures outlined in the Hillwood Operations Manual.
• Communicates regularly with the Maintenance Supervisor regarding inventory needs, tools, and supplies.
• Installs, repairs, and rekeys door locks, including deadbolts.
• Installs appliances and electrical fixtures, ensuring safety and compliance with applicable codes.
• Moves and installs large appliances safely, using a dolly and assistance when needed.
• Adheres to and complies with all company safety policies and procedures; wears required personal protective equipment (PPE) at all times.
• Adheres to Hillwood key control procedures to ensure security of units and facilities.

Requirements

• Has normal range of vision, hearing and speech.
• Basic proficiency with computer systems (e.g., work order software, email, digital maintenance logs).
• High school diploma or equivalent required.
• Strong teamwork skills with the ability to collaborate with property management and maintenance team members.
• Demonstrated experience with general maintenance tasks including HVAC, electrical, plumbing, carpentry, drywall, painting, and appliance repair.
• Must maintain a reliable mode of communication and respond within a reasonable amount of time in the case of an emergency. (Reasonable amount of time is within 30 minutes of first contact).
• Certified Pool Operator (CPO) certification preferred or willingness to obtain.
• Electrical certification preferred.
• Willing and able to work on-call, weekends, holidays, evenings, and overtime as required.
• Occasionally lifts and carries up to 80 pounds.
• Must wear the company-issued uniform and photo I.D. badge during regular and on-call work hours.
• Experience working with property management software is a plus.
• Able to read, write, and comprehend the English language.
• Reliable transportation to and from work and on-call assignments.
• Strong verbal and written communication skills.
• Familiarity with preventative maintenance schedules and property inspection processes.
• Demonstrates professionalism, integrity, and commitment to quality workmanship.
• Must be prompt and punctual with reliable attendance.
• HVAC Certification required.
• Ability to work independently with minimal supervision while prioritizing multiple tasks.
• Frequently bends/stoops, climbs stairs, kneels, balances, reaches above shoulder height, walks, and twists.
• Basic computer literacy with ability to use work order systems, email, and inventory tracking tools.
• Frequently lifts and carries up to 45 pounds.
• Minimum of 2 years of hands-on, on-site maintenance experience in a multifamily residential or commercial property setting.
• Strong attention to detail, time management, and problem-solving abilities.
• A/C Gauges, Recovery Unit, Welding Torch, Electrical Power Tools
• Bilingual skills (English/Spanish) are a plus but not required.
• Working knowledge of city codes, building safety standards, and relevant local, state, and federal regulations (e.g., Freon recovery, electrical and plumbing codes, pool safety).
• Maintains a courteous and professional demeanor with residents, prospective residents, team members, vendors, and contractors.
• Must be able to complete assigned tasks as directed by the Property Manager and Maintenance Supervisor.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance