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Incident Response Manager
South West Water
22d ago
£58,000 - £61,000
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Exeter, England, United Kingdom
Hybrid
Company Size
2,000 Employees
Service Specialisms
Building and development
Water supply
Sewerage services
New connections
Developer Services
Self‑Lay Provider support
Pre‑development services
Standpipe hire
Sector Specialisms
Drinking Water Services
Wastewater Services
Role
What you would be doing
business continuity
risk management
training development
process review
incident resolution
operational support
- Represent the business on internal and external forums relating to business continuity, emergency planning and incident management
- Responsible for owning incident and problem resolution, working collaboratively across multiple departments to identify root cause
- Work with the Business Continuity Manager and functional leads to develop and implement a training and development framework for the wider business with the specific aim of widening the footprint of competent personnel able to support Operations during events and incidents
- Prepare corrective strategies and investment plans for areas of emerging risk and implement timely and proportionate continuity/recovery plans
- Accountable for managing the incident process for business impacting incidents, ensuring that service resolution options all managed with urgency, care and professionalism.
- Develop and implement a training and development framework for the wider business with the specific aim of widening the footprint of competent personnel able to support Operations during events and incidents
- Review, refresh and implement robust incident response processes and procedures to support the business in the effective and efficient management of events and incidents with an operational impact.
- Lead by example, acting as a role model to effectively embed our values and drive innovation across the team and wider
- Work with the Operational teams to ensure supplementary support mechanisms, such as Alternative Water Supply (AWS) arrangements and emergency power generation assets are robust, fit for purpose and routinely tested/exercised
- Responsible for keeping incident management teams from across the business aligned, supporting them in making key decisions and ensuring every member’s skills are used to their full potential when it matters most
- Accountable for the Company’s planning and preparedness approaches to protect and maintain our organisational capability to deliver core services and to anticipate and plan for major incidents
What you bring
strategic thinking
emergency planning
business continuity
24/7 environment
team management
project management
- A strategic thinker, able to exploit opportunities for growth and embrace innovation to drive operational efficiency and best value
- Professional qualification in Emergency Planning or Business Continuity
- Chartered membership of a relevant professional body.
- Experience of working within a pressurised 24/7 service environment
- Experience of managing teams/projects with mix of internal and external resources
- Knowledge of continuous improvement techniques, able to analyse business processes and implement corrective action plans
- Ability to assimilate complex data from multiple sources and to provide assurance over regulatory data returns and consultations
- Demonstrable experience of working at a senior level within a complex organisation
- Experience of water industry regulatory frameworks or equivalent experience of operating in a regulated environment
- Confident and clear communicator, comfortable in presenting complex information to a diverse range of internal and external stakeholders
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
30 Years
Experience in Water Services
The company has extensive experience providing water services to the region.
2,000 Employees
Dedicated Staff
The company employs a large team to deliver vital water services.
1.6M People
Serving the Community
The company plays a vital role in managing the water supply for over 1.6 million people across multiple regions.
- South West Water is a leading provider of water and wastewater services, covering Cornwall, Devon, and parts of Dorset.
- The company is known for pioneering innovation in water treatment and sustainability efforts across its service regions.
- Specializes in providing clean, safe water and efficient wastewater treatment to both residential and commercial customers.
- Committed to ensuring the highest standards of water quality and environmental stewardship in all its operations.
- One of the standout projects includes the upgrade of wastewater treatment facilities to meet growing demand and environmental standards.
- South West Water's operations span a variety of sectors, including residential, commercial, and industrial water services.
- Trusted
- Collaborative
- Responsible
- Progressive
100k tonnes CO₂
Operational carbon emissions target
The company aims to achieve net zero by 2030 by reducing operational carbon emissions by up to 100,000 tonnes of CO₂.
100%
Electric vehicle fleet
The company operates a 100% electric car and van fleet, contributing to reduced emissions.
250k trees
Tree planting initiative
The company plans to plant 250,000 trees by 2025 to support reforestation and carbon sequestration.
£2.5B investment
Sustainability investment
The company has committed £2.5 billion from 2025–2030 for storm overflow reduction, nutrient pollution prevention, and biodiversity conservation.
- Biogas capture from wastewater treatment and use for vehicle fuel or grid injection
- Hydro-electric generation at Mary Tavy, solar PV and wind on-site
- Reducing leaks by 15%
- Restoring peatland to store carbon and enhance biodiversity
- Since 2019, nature-based solutions include managing 126,733 ha land, restoring 3,907 ha peatland
30%
Gender Diversity Target
Committed to increasing gender diversity in boardrooms and business leadership.
10k Interns
Black Internship Initiative
Supporting the 10,000 Black Interns initiative to expand career opportunities.
- Disability Confident employer
- Women’s Network, LGBTQ+ Network, and other employee networks influencing business direction
- Mental Health Awareness Month, Black History Month, and guest‑speaker events hosted
- Company‑wide statement: “Be Rock Solid – Build trust and be trusted”; “Be You – bring your best… make your mark”; “Be the Future – Embrace change. Drive Progress. Own the challenge.”
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