Billing & Operations Director at Centrica in Leicester, England, United Kingdom | Kablio

Role

Description

billing process

cost management

continuous improvement

performance metrics

team collaboration

reporting insights

Lead Operations functions to minimize cost and maximize margin, including outsourcing partners
Champion continuous improvement and lessons-learned initiatives across
Drive transformation initiatives to improve billing efficiency, back office, and customer experience
Represent the Billing function at senior leadership forums, influencing commercial and operational strategy
Lead the end-to-end billing process, ensuring accurate and timely invoicing across all customer segments
Collaborate with Commercial, Finance, Customer Operations, Collections and Technology teams to align billing with broader business goals
Monitor billing performance metrics and report insights to drive strategic decisions

Requirements

leadership

energy sector

billing

regulatory

Senior leadership experience
Extensive Energy sector experience
Previous experience in billing
Extensive knowledge of the supply licence conditions and regulatory frameworks

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Centrica was established in 1997 through the demerger of British Gas plc and operates as a multinational energy and services company.
The company operates across the energy value chain, including production, trading, storage, and sales of gas and electricity.
It holds a portfolio of assets, including renewable energy infrastructure and customer-focused solutions like heat pump installations and EV chargers.
Centrica's key brands include British Gas, Bord Gáis Energy, and Centrica Business Solutions.
Recent financial highlights show adjusted operating profits of over £3 billion and strong free cash flow.
It has made substantial investments in renewable energy with over 11.6 GW under management.
Centrica also plays a significant role in decarbonization efforts, including ambitions to reach net-zero emissions by 2045.

Culture + Values

Purpose-driven culture energizing a greener, fairer future.
Commitment to innovation and customer satisfaction.
Focus on operational excellence and inclusive workplaces.
Guided by strong ethical foundations and governance.

Environment + Sustainability

Committed to achieving net-zero business operations by 2045.
Aims to help customers reach net zero by 2050.
Manages over 11.6 GW of renewable energy capacity.
Focuses on investments in storage, heat pumps, and EV charger rollouts.
Leader on climate change action with CDP 'A' Grade ranking.
Drives flexibility in energy systems for decarbonization.

Inclusion & Diversity

Ranked in The Times Top 50 Employers for Women.
Supports diversity with goals for 48% female and 18% ethnically diverse leadership by 2030.
Targets 3,500 apprenticeships to boost under-represented groups.
Prioritizes inclusive hiring processes for ex-service personnel.
Promotes work-life balance with initiatives like fertility support programs.
Encourages employees to volunteer 7,200 days annually.
Has a structured People & Planet Plan fostering inclusive communities.

Articles

Centrica Wikipedia

Centrica Official Website

Centrica History

British Gas

Bord Gáis Energy

Centrica Business Solutions

Centrica Careers

Company

Overview

Centrica was established in 1997 through the demerger of British Gas plc and operates as a multinational energy and services company.
The company operates across the energy value chain, including production, trading, storage, and sales of gas and electricity.
It holds a portfolio of assets, including renewable energy infrastructure and customer-focused solutions like heat pump installations and EV chargers.
Centrica's key brands include British Gas, Bord Gáis Energy, and Centrica Business Solutions.
Recent financial highlights show adjusted operating profits of over £3 billion and strong free cash flow.
It has made substantial investments in renewable energy with over 11.6 GW under management.
Centrica also plays a significant role in decarbonization efforts, including ambitions to reach net-zero emissions by 2045.

Culture + Values

Purpose-driven culture energizing a greener, fairer future.
Commitment to innovation and customer satisfaction.
Focus on operational excellence and inclusive workplaces.
Guided by strong ethical foundations and governance.

Environment + Sustainability

Committed to achieving net-zero business operations by 2045.
Aims to help customers reach net zero by 2050.
Manages over 11.6 GW of renewable energy capacity.
Focuses on investments in storage, heat pumps, and EV charger rollouts.
Leader on climate change action with CDP 'A' Grade ranking.
Drives flexibility in energy systems for decarbonization.

Inclusion & Diversity

Ranked in The Times Top 50 Employers for Women.
Supports diversity with goals for 48% female and 18% ethnically diverse leadership by 2030.
Targets 3,500 apprenticeships to boost under-represented groups.
Prioritizes inclusive hiring processes for ex-service personnel.
Promotes work-life balance with initiatives like fertility support programs.
Encourages employees to volunteer 7,200 days annually.
Has a structured People & Planet Plan fostering inclusive communities.

Articles

Centrica Wikipedia

Centrica Official Website

Centrica History

British Gas

Bord Gáis Energy

Centrica Business Solutions

Centrica Careers